Client Operations – Delivery Lead

🕒 Julho 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 20%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Storyteller

Storyteller

11 - 50 funcionários

Fundada em 2019

📣 Marketing

💼 Consultoria

📦 Logística

Marketing • Consulting • Logistics

O Storyteller é uma plataforma focada no desenvolvedor que fornece SDKs incorporáveis, APIs e um CMS para adicionar Stories e feeds de vídeo vertical ao estilo TikTok em aplicativos móveis e sites. Oferece SDKs nativos projetados especificamente para iOS, Android, React Native e Web, além de gerenciamento de conteúdo, análises, suporte a anúncios nativos e recursos empresariais (SSO, SLAs, integrações) para que as empresas possam acelerar a entrega de conteúdo imersivo em formato curto e aumentar o engajamento e a receita dos usuários.

Descrição

• Lead and develop the multidisciplinary team delivering work for the account • Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions • Set the team's workload and standards, inspect delivery, intervene when quality or performance slips • Run high volumes of work across content, publishing, design, analytics, client projects, releases, integrations, and AI-enabled services • Turn unclear requests into practical plans: outcome, scope, owner, next action, dependence, deadline • Work closely with design, content, product, engineering, support, and client leaders • Lead large, ambiguous operational projects, including audits and migrations • Prepare concise, accurate client updates and lead day-to-day delivery conversations • Make sensible day-to-day decisions independently and escalate necessary decisions

🎯 Requisitos

• High agency: create forward motion without waiting for perfect instructions • Strong judgement: decide what matters now and what needs escalation • Direct people leadership: set standards, allocate work, coach people, handle performance problems • Operational grip: run several different workstreams without losing detail • Numeracy and analytical ability: interrogate data and turn it into decisions • Clear communication: explain complex work simply to team members and stakeholders • Cross-functional range: comfortable working across content, design, analytics, projects, product, engineering • Systems thinking: improve mechanisms behind work instead of manual effort • Practical AI fluency: use AI to improve operating loops and drive adoption • Attention to detail: notice small errors that can become larger problems

🏖️ Benefícios

• 33 Days Paid Leave • Opportunity to work close to major basketball and sports clients • Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance

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