Customer Success Manager

🕒 Outubro 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Submittable

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

🌍 Impacto Social

Consulting • Marketing • Social Impact

O Submittable é onde as equipes se unem para tomar melhores decisões e maximizar seu impacto social. Colete aplicações, gerencie a revisão da equipe, distribua fundos e relate os resultados - tudo em uma única plataforma.

Descrição

• Serve as the primary point of contact for an assigned group of Submittable clients • Build trusted advisor partnerships aligning Submittable’s value with client business goals • Build tailored Success Plans with clear goals and milestones • Identify barriers to program growth and recommend strategies based on client research and industry knowledge • Schedule and conduct Business Reviews to track Success Plan progress • Identify opportunities for Account Executives to expand Submittable’s footprint through new features, services, and instances • Partner with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify expansion opportunities • Recommend improvements to Submittable’s business, products, and client approach based on client feedback • Keep accurate, up-to-date client records in Salesforce • Build long-term business relationships by following through on commitments and responding promptly to client needs

🎯 Requisitos

• 3+ years of experience in B2B SaaS sales, customer success, or account management • Experience recognizing sales and expansion opportunities within existing client accounts • Learns new software quickly and explains technical product functionality clearly to clients • Communicates clearly in writing and in conversation with client stakeholders at all levels • Organizes work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative team environment • Adjusts plans and approach as client needs and priorities change • Keeps detailed, accurate records of client activity and commitments • Experience using a CRM to manage client records; Salesforce experience preferred • Experience supporting clients through complex procurement processes, such as those at government agencies or universities, preferred • Eligible to work in the United States • Must not require scholastic or employment visa sponsorship • Applicants must not reside in Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, or Wyoming

🏖️ Benefícios

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts • 401(k) plan with employer match starting day one • Equity stock options to share in our success • Flexible hours, remote work options, and generous vacation and sick leave • Paid parental leave for mothers, fathers, and adoptive parents • Professional development stipends to support your career growth • Opportunities to participate in community outreach and volunteer programs • Monthly company-sponsored happy hours and gatherings to connect and unwind

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo