Product Support Manager

🕒 6 dias atrás

🌵 Arizona, California, +19 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $100.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Electric

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

☁️ SaaS

💰 $23.400.000 Series D em 2022-03

IT Services • Tech Support • SaaS

A Electric é um provedor abrangente de soluções de TI projetado para simplificar e proteger as necessidades tecnológicas das empresas, particularmente de pequenas e médias empresas. Oferece uma plataforma que integra diversos aspectos da gestão de TI, incluindo gestão de dispositivos, cibersegurança e aquisição de software, tudo em um único hub centralizado. Com foco na automação e na facilidade de uso, a Electric capacita as organizações a aumentarem a produtividade e a otimizarem suas operações de TI sem exigir habilidades técnicas extensas.

Descrição

• Hire, onboard, and ramp Support Specialists to productivity quickly • Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues • Run regular 1:1s, team meetings, and performance conversations with consistency and care • Coach individuals to team metrics and SLAs — celebrate wins, address gaps early • Build and deliver training programs that sharpen product knowledge and support skills • Serve as an escalation point for complex or sensitive customer issues • Analyze support data to identify trends and areas for improvement • Maintain up-to-date knowledge of company products and services • Collaborate with product development teams to address product issues and customer feedback • Create and maintain documentation for support procedures • Foster an inclusive, high-trust team culture where people feel supported to do their best work

🎯 Requisitos

• 3+ years of people management experience in customer or technical support • Customer-centric mindset with a genuine desire to help customers succeed • Passionate about coaching and career development - able to lead with empathy and to manage team and individual performance to key metrics and outcomes • Strong leadership and communication skills to manage teams and communicate with stakeholders. • Operationally savvy and data-driven in decisions • Collaborative approach with experience working cross-functionally to achieve goals • Able to understand technical products, including troubleshooting and, in some cases, proficiency in SQL, APIs, or specific industry technologies.

🏖️ Benefícios

• Flexible and generous PTO • Mental Wellness Days • Volunteer Days • Medical, Vision, Dental, and Orthodontia Coverage • 401k • Monthly WFH Stipend • ESOP (Employee Stock Option Program) • Kindbody Membership for Family Planning • Pre-taxed Commuter Benefits • Generous Parental Leave • Paid medical, family, and military leave • Short and Long Term Disability • Employee Assistance Programs • Life Insurance funded by Electric • Training and career growth • Awesome team building events!