Service Quality Manager – National

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🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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• Aberta há 4 dias.
• As vagas desta empresa costumam ser preenchidas em 34 dias.
• Sem salário divulgado.

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Symbotic

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

📦 Logística

💼 Consultoria

🍽️ Alimentos e Bebidas

Logistics • Consulting • Food & Beverage

A Symbotic é uma empresa de automação industrial que fornece uma plataforma de automação de armazéns de ponta a ponta, movida por inteligência artificial, combinando robôs móveis autônomos, visão e sensoriamento avançados e software de orquestração para modernizar as cadeias de suprimento. Seu sistema integra hardware e software inteligente para aumentar a capacidade de processamento, precisão e densidade de armazenamento para clientes de varejo, supermercados, bens de consumo embalados (CPG) e atacado, solucionando restrições de mão de obra e ineficiências operacionais em operações de distribuição e atendimento.

Descrição

• Own service quality, food safety, and customer compliance across all sites • Lead SQF, GMP, HACCP, and USDA certification programs • Manage readiness for certification, regulatory, and customer audits • Oversee internal audits, inspections, findings, and corrective actions • Drive CAPA, root cause analysis, and effectiveness checks • Ensure compliance with customer requirements for packaging, labeling, barcoding, palletization, and documentation • Investigate and resolve customer quality inquiries and complaints • Track quality KPIs and performance improvements • Provide dotted-line quality leadership and guidance to site Quality teams • Maintain traceability, mock recall, sanitation, and pest control programs • Partner across teams to embed quality standards into training, operations, new site launches, and customer onboarding

🎯 Requisitos

• Bachelor’s degree in Food Science, Quality, Supply Chain, Operations, Engineering, or a related field preferred • Minimum 8 years of quality, food safety, or compliance experience in warehousing, distribution, 3PL, food manufacturing, or similar environments • Strong knowledge of SQF, GMP, HACCP, USDA Organic certification, and FSMA requirements • SQF Practitioner and HACCP certification preferred, must obtain within 6 months of hire date • Experience leading audits, inspections, CAPA, and root cause analysis • Knowledge of retailer and customer compliance requirements • Experience leading quality teams across multiple sites through influence • Experience tracking and reporting quality and compliance KPIs • Strong cross-functional partnership skills across with customer-facing teams • Experience in automated, high-volume, or temperature-controlled food-grade distribution preferred • Familiarity with quality management systems, Lean, or Six Sigma preferred • Valid driver’s license • Ability to drive and/or fly to client and other customer locations • Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc.)

🏖️ Benefícios

• Travel could be up to 50% of the time • Valid driver’s license and ability to drive and/or fly to client and other customer locations • Employee-owned credit card expenses reimbursed on a bi-weekly basis

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