Director, Member Success, Academic

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🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 14 dias.
• As vagas desta empresa costumam ser preenchidas em 39 dias.
• Sem salário divulgado.

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TalentED Advisors

SiteLinkedInTodas as Vagas

1 - 10 funcionários

💼 Consultoria

👥 RH Tech

🤝 Sem Fins Lucrativos

Consulting • HR Tech • Non-profit

Podemos ajudar sua organização sem fins lucrativos a alcançar sua missão e cumprir todas as promessas feitas às pessoas que você atende. Imagine...*Você contrata a pessoa perfeita para preencher cada vaga aberta.*Você finalmente tem a equipe que precisa para fazer as coisas acontecerem—e concluídas.*Seus processos são eficientes e eficazes.*Você lançou todas aquelas iniciativas de talentos sobre as quais vem falando há anos.*Você tem uma estratégia que garante o sucesso da sua organização e todos os dados necessários para informar sua tomada de decisões ao longo do caminho.*E sua organização está verdadeiramente mudando vidas e comunidades inteiras—como sempre imaginou.Esses são os sonhos que realizamos aqui na TalentED Advisors.

Descrição

• Serve as the primary relationship manager for a portfolio of member schools • Build trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams • Help schools maximize the value of E3n products and services • Understand member goals, priorities, and challenges and identify opportunities to strengthen engagement and long-term partnerships • Support onboarding and implementation of achievement assessments and related products and services • Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities • Facilitate ongoing member conversations focused on adoption, utilization, and member success • Support Associate-to-Full membership growth and additional product utilization • Respond to member questions and support requests with internal teams • Help schools interpret assessment results and connect insights to instructional planning and student success • Coordinate with Product, Research, Professional Learning, and Platform teams to resolve questions and improve member experience • Monitor portfolio engagement, product utilization, member success, and retention • Gather and communicate member feedback, trends, challenges, and opportunities internally • Maintain accurate and timely Salesforce records documenting interactions, engagement, opportunities, and support activities • Collaborate across Membership, Product, Research, Professional Learning, Growth, and Platform teams • Contribute member insights to future products, services, research, and programming • Represent E3n at conferences, webinars, workshops, and member-facing events • Facilitate professional learning discussions focused on assessment, instructional improvement, and student success

🎯 Requisitos

• Bachelor's degree or equivalent practical experience • 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management • Experience working with schools, educators, or education-focused organizations • Experience within independent or private schools preferred • Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives preferred • Background in teaching, curriculum development and planning, academic leadership, or educational assessment preferred • Experience presenting to professional audiences or facilitating workshops for educators and school leaders preferred • Experience in independent school admissions or enrollment management is a plus • Ability to work fully remotely within the United States • Ability to travel approximately 25–30% periodically • Experience with Salesforce records and documentation

🏖️ Benefícios

• Purpose-driven work supporting educators, school leaders, and families nationwide • Whole-person employee support emphasizing balance, trust, and belonging • Collaborative, thoughtful colleagues • Opportunities for growth and influence during organizational transformation • Values-driven, data-informed workplace • Periodic travel opportunities to conferences, member engagement events, and internal team gatherings

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