Associate Solutions Engineer – Mixed Industries

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 28 dias.
• As vagas desta empresa costumam ser preenchidas em 57 dias.
• Sem salário divulgado.

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Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

🤖 Inteligência Artificial

🏥 Saúde

💰 $230.000.000 Series D em 2021-08

B2B • Artificial Intelligence • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Support Solutions Engineers and Account Executives with customer discovery, product demonstrations, and technical sales activities • Learn customer business challenges, contact center operations, technical environments, and transformation goals • Assist in preparing and delivering product demonstrations showing how Talkdesk solves customer problems and improves customer experience • Create customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation • Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle • Develop foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities • Explain technical concepts clearly, simply, and in a business-oriented way • Support competitive positioning by learning to differentiate Talkdesk solutions in the market • Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices • Develop understanding of how AI, automation, and enterprise integrations transform customer and employee experiences • Develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience • Travel to customer meetings, internal events, and team sessions as needed

🎯 Requisitos

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience • Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation • Excellent communication, listening, and interpersonal skills • Ability to explain ideas clearly and adapt communication style for different audiences • Strong presentation skills or a desire to develop into a confident presenter • High level of curiosity, coachability, initiative, and willingness to learn • Go-getter attitude • Strong problem-solving skills and ability to connect customer needs to potential solutions • Ability to work effectively in a fast-paced, collaborative environment • Strong organizational skills, attention to detail, and ability to manage multiple priorities • Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders • Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions • AI experience is strongly preferred • Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS is preferred • Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred • Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences is preferred • Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus • Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation

🏖️ Benefícios

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees • Potential eligibility for long-term incentives in the form of equity • Potential eligibility for short-term incentives in the form of bonus or commission

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