Account Manager

🕒 Setembro 15

🌽 Illinois, Ohio – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Tarrytown Expocare Pharmacy

Tarrytown Expocare Pharmacy

201 - 500 funcionários

Fundada em 2007

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

💰 Private Equity Round em 2020-01

Healthcare • Healthcare Insurance • Pharmaceuticals

A Tarrytown Expocare é uma farmácia especializada em cuidados de longo prazo dedicada a atender as comunidades de deficiência intelectual e de desenvolvimento (IDD) e saúde comportamental. A farmácia colabora com enfermeiros e profissionais de apoio para oferecer serviços farmacêuticos especializados, treinamento contínuo e recursos voltados para melhorar a precisão e eficiência da medicação. A missão da Tarrytown Expocare é fornecer soluções farmacêuticas de alta qualidade, compassivas e com ótimo custo-benefício, adaptadas às necessidades únicas de indivíduos em ambientes de residências coletivas e além.

Descrição

• Build and maintain trusted relationships with assigned accounts and agency staff • Visit client locations throughout the pharmacy service area • Provide pharmacy service audits and training collaboratively and supportively • Document findings in the pharmacy CRM tool • Submit daily reports by email to designated pharmacy contacts • Understand pharmacy services and scope to communicate pharmacy processes effectively • Resolve complaints and grievances related to pharmacy services with the pharmacy team • Educate clients on pharmacy processes • Discuss ideas with pharmacy staff to meet consumer demands effectively • Participate in professional meetings, conferences, and sponsored events as requested • Manage complex client concerns and requests professionally • Support appropriate resolution and adequate follow-up • Assist with client onboarding and collaboration among clients, sales, and pharmacy teams • Serve as a liaison between pharmacy operations and agencies to ensure service consistency, client satisfaction, and retention

🎯 Requisitos

• Certified Pharmacy Technician (CPhT), or experience in a related field, or equivalent years of experience, or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP) • Working knowledge of or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred • Familiarity with electronic and paper medication administration records (MARs) • Reliable transportation and current clean driver's license • Willingness and ability to travel frequently • Basic computer proficiency, including email and Microsoft Suite products • Ability to thrive in fast-paced situations • Experience leading a team in a metrics-based environment • Proficiency in English for reading, writing, and verbal communications • High school diploma required; college experience is a plus • Must be a US citizen or permanent resident; sponsorship is not available

🏖️ Benefícios

• Equal opportunity employer • Diversity-valuing workplace • Full-time Monday–Friday schedule • Remote work arrangement, with approximately 80% travel throughout Illinois and Ohio

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