Senior Customer Success Manager

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🕒 Julho 10

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Technosylva

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1997

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

<Technosylva> é um fornecedor de software para mitigação de riscos de incêndios florestais e condições meteorológicas extremas, impulsionado por IA, que oferece previsão em tempo real, simulações preditivas e ferramentas de gerenciamento de incidentes para concessionárias de energia elétrica, agências de combate a incêndios e seguradoras. Seus produtos baseados em nuvem (Wildfire Analyst, Tactical Analyst, fiResponse) oferecem consciência situacional, suporte para decisões operacionais e quantificação de riscos para ajudar os clientes a planejar, operar e responder a eventos de incêndio florestal e condições meteorológicas severas.

Descrição

• Build strong, lasting relationships with customers by actively engaging with them throughout their journey. • Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs. • Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather. • Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI. • Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS. • Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes. • Serve as the primary point of contact for customer inquiries, issues, and escalations. • Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions. • Utilize customer data and metrics to identify usage trends and potential areas for improvement. • Provide data-driven insights and recommendations to help customers optimize their experience with our solutions. • Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers. • Identify opportunities for upselling and expansion based on customer engagement and needs. • Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap.

🎯 Requisitos

• Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry. • Experience working in or with industries related to wildfire risk mitigation, weather analytics, and/or electric utilities. • Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers. • Strong problem-solving skills and the ability to navigate challenging situations with a positive attitude. • Technical aptitude and the ability to understand and explain complex tech solutions. • Data-driven mindset, comfortable using data and metrics to drive customer engagement and success. • Proficiency in using Customer Relationship Management (CRM) software. • Self-motivated and able to work independently, as well as collaborate effectively within cross-functional teams. • Strong organizational skills and the ability to manage multiple customer relationships simultaneously. • Background in SaaS-based risk management, geospatial analytics, or emergency response technology is a plus. • Familiarity with geospatial data (GIS) and predictive modeling—especially as they relate to risk assessment. • Ability to quickly learn and articulate the value of fire behavior modeling, meteorological data, and risk analytics tools.