Director, Product Enablement – Operations

🕒 Junho 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $187.000 / ano

⏰ Tempo Integral

🔴 Especialista

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Teladoc Health

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80.000.000 Post-IPO Debt - Teladoc Health em 2016-07

B2B • B2C • SaaS

A Teladoc Health é uma empresa de telessaúde que conecta pacientes a prestadores de cuidados por meio de uma plataforma de atendimento virtual que oferece atendimento urgente 24/7, atendimento primário, saúde mental (terapia e psiquiatria), gestão de condições crônicas (diabetes, hipertensão, gerenciamento de peso), consultas especializadas e serviços de bem-estar. Ela atende indivíduos diretamente e faz parcerias com empregadores, planos de saúde, hospitais e sistemas de saúde para fornecer soluções de cuidados virtuais integradas e tecnologia em larga escala.

Descrição

• Driving operational excellence, AI enablement, and product lifecycle governance across the Product organization. • Leading Product Operations functions that support operational scalability, tooling strategy, cross-functional coordination, and execution consistency across product development activities. • Partnering closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI-enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast-paced, matrixed environment. • Identifying, evaluating, and rolling out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality. • Championing AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes. • Owning the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI. • Building and scaling a training program covering onboarding, skill-building, and ongoing development across product roles. • Building and maintaining a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met. • Running the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster.

🎯 Requisitos

• 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm. • Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality. • Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting. • Deep understanding of the product development lifecycle, specifically in a technology-focused company. • Can break down complex problems, find root causes, design solutions, and plan the rollout. • Operates independently — sets direction and ships results on high-impact, cross-functional work. • Proficient in stakeholder management, relationship building, and communication management across executive levels. • Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives. • Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants. • Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus. • Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.

🏖️ Benefícios

• Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Performance bonus • Health insurance • Retirement plans • Professional development opportunities