Solution Engineer – ServiceNow Operational Technology Management

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🕒 Setembro 22

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

💻 Engenheiro de Soluções

🚫👨‍🎓 Sem graduação necessária

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👻 Score fantasma 19%

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• Aberta há 49 dias.
• As vagas desta empresa costumam ser preenchidas em 261 dias.
• Sem salário divulgado.

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Templar Shield

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

🔒 Cibersegurança

📋 Conformidade

Consulting • Cybersecurity • Compliance

A Templar Shield é uma empresa de serviços profissionais em tecnologia de cibersegurança, privacidade, risco e compliance de destaque. Eles se especializam em ajudar empresas a navegar por cenários regulatórios complexos e melhorar seus processos de gestão de risco por meio de serviços de consultoria, habilitação tecnológica e soluções gerenciadas. Sua expertise abrange os setores governamentais, de energia, serviços públicos e do setor privado, oferecendo abordagens personalizadas para gestão de identidade, risco de terceiros, cibersegurança e soluções de privacidade de dados.

Descrição

• Configure and implement ServiceNow Operational Technology Management and related ServiceNow platform capabilities under the direction of the assigned Architect • Support OT asset onboarding, import, discovery, classification, lifecycle management, and validation across industrial and critical-infrastructure environments • Translate approved business and technical requirements into user stories, configuration tasks, acceptance criteria, test cases, and technical documentation within an Agile delivery model • Configure OT workflows, forms, notifications, approvals, tasks, and automation • Support role-based access, data-access controls, and secure handling of OT information • Configure and maintain OT asset data models within the CMDB, including CI classes, attributes, ownership structures, relationships, reconciliation rules, data-quality controls, and governance processes • Support CSDM alignment for OT devices, services, production processes, sites, owners, dependencies, and related IT services • Configure and support OT Discovery schedules, Service Graph Connectors, data imports, and integration processes • Validate discovered and imported OT data and resolve data-quality issues • Develop and troubleshoot integrations between ServiceNow and OT asset platforms, cybersecurity tools, network-management systems, vulnerability-management platforms, infrastructure tools, and third-party technologies • Use Flow Designer, Integration Hub, APIs, import sets, transform maps, scripting, and related ServiceNow capabilities to automate workflows • Develop reports, dashboards, KPIs, alerts, notifications, and operational analytics • Evaluate and implement ServiceNow Otto, AI Control Tower, and AI-enabled workflow capabilities for OT use cases • Develop and execute unit, system, integration, and regression testing • Support user acceptance testing, deployment planning, production transition, stabilization, and post-production troubleshooting • Follow SDLC and Agile practices and conduct peer reviews • Produce and maintain configuration, integration, data-mapping, operating-procedure, deployment, rollback, troubleshooting, and testing documentation • Participate in stakeholder workshops, requirements gathering, process analysis, design reviews, solution demonstrations, sprint reviews, client training, and feedback sessions • Communicate technical concepts, implementation decisions, issues, risks, and recommendations to stakeholders • Build relationships with clients, Architects, Managers, Engineers, and geographically distributed delivery teams • Maintain current knowledge of ServiceNow releases, OT Management capabilities, OT cybersecurity trends, industrial technologies, and applicable regulations • Support business-development activities, including technical discovery, demonstrations, estimates, proposals, SOWs, RFPs, and practice assets

🎯 Requisitos

• Strong working knowledge of ServiceNow Operational Technology Management, CMDB, CSDM, Service Graph Connectors, OT Discovery, Industrial Workspace, and related ServiceNow capabilities • Familiarity with OT asset management, industrial-control-system environments, OT device classification, asset lifecycle management, operational resilience, and OT cybersecurity concepts • Experience configuring ServiceNow applications using Flow Designer, Integration Hub, business rules, client scripts, UI policies, notifications, forms, tables, access controls, reports, dashboards, and related platform components • Proficiency with JavaScript, Glide APIs, REST and SOAP web services, JSON, XML, authentication, certificates, SSL/TLS, and established ServiceNow integration patterns • Ability to configure and support CMDB data models, CI classes, identification and reconciliation rules, data imports, transform maps, ownership models, relationships, and data-quality controls • Experience developing reports, dashboards, analytics, and executive-level views • Familiarity with Automated Test Framework, source control, application deployment, update management, and ServiceNow release and upgrade practices • Working knowledge of OT networking concepts, including TCP/IP, routing and switching, VLANs, DNS, DHCP, firewalls, proxies, network segmentation, SPAN or TAP concepts, and network troubleshooting • Familiarity with ServiceNow Otto, AI Control Tower, and AI-enabled or agentic workflow capabilities • One to three years of experience in implementation engineering, professional services, cybersecurity consulting, ServiceNow consulting, network engineering, infrastructure engineering, OT engineering, or related technical delivery roles • At least one year of experience working with the ServiceNow platform • Hands-on experience deploying or supporting enterprise technology, cybersecurity, OT, asset-management, infrastructure-management, or operational-technology solutions • Experience supporting full-lifecycle technical implementations • Understanding of Operational Technology, Industrial Control Systems, SCADA environments, industrial networks, critical infrastructure, or comparable operational environments • Working knowledge of cybersecurity operations, vulnerability management, incident response, security operations, asset management, operational resilience, and risk-reduction concepts • Experience working with APIs, JSON, REST integrations, authentication, certificates, SSL/TLS, scripting, or automation • Basic Linux administration and troubleshooting skills • Strong communication, problem-solving, analytical, collaboration, and independent judgment skills • Willingness to travel up to 50 percent based on client and project requirements

🏖️ Benefícios

• Competitive compensation + annual performance-based bonus • 100% remote-first culture • Benefits include health, dental, LTD, and life insurance coverage • 401(k) with company match • Reimbursement for job-related training and certifications • Work on frontier projects at the cutting edge of AI + Risk Management • A collaborative culture where your process designs shape real industry solutions

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