Quality and Training Lead

🕒 Agosto 27

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 17%

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Texas Windstorm Insurance Association

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1971

💼 Consultoria

📦 Logística

🛡️ Seguros

Consulting • Logistics • Insurance

A Texas Windstorm Insurance Association é uma entidade de seguros sem fins lucrativos que oferece seguro contra tempestades de vento e granizo para proprietários de imóveis residenciais e comerciais ao longo da costa do Texas, que não conseguem obter essa cobertura no mercado regular devido ao risco de furacões catastróficos. Estabelecida sob a legislação do Texas, a TWIA administra apólices, gestão de sinistros, pagamentos, suporte aos agentes e relatórios públicos como o segurador de último recurso para exposição a vento e granizo em áreas costeiras designadas.

Descrição

• Lead execution of quality assurance and training programs using quality frameworks and learning solutions • Improve underwriting consistency, ensure compliance, and address performance trends identified through quality reviews • Ensure timely updates of QA practices and reporting in response to underwriting, regulatory, and industry changes • Build partnerships and communicate quality and training insights as clear recommendations to stakeholders • Design, implement, and maintain role-specific training programs aligned with underwriting quality standards and business objectives • Use quality insights, audit findings, and business trends to identify development opportunities and implement targeted learning and coaching solutions • Collaborate with underwriting leaders and business partners on process improvements, operational readiness, system implementations, and procedural changes • Champion continuous improvement, knowledge sharing, tool and technology evaluation, and quality and efficiency enhancements • Develop dashboards, reports, and performance metrics to provide actionable insights and identify trends • Serve as custodian of underwriting documentation, including manuals, guidelines, training materials, quality and audit documentation, procedural records, and knowledge resources • Manage documentation content, organization, version control, maintenance, distribution, regulatory compliance, and accessibility • Lead QA change management activities with project teams, ensuring training, documentation, and readiness for process and system changes • Provide hands-on operational support during peak workloads, complex scenarios, staffing shortages, and critical business initiatives • Maintain service levels, quality standards, and operational effectiveness

🎯 Requisitos

• Bachelor’s degree in business, risk management, quality management, or related field, or equivalent experience • 7+ years of progressive experience in quality assurance, training, compliance, process improvement, or related operations • 5+ years of experience leading quality assurance and training functions, including team development, quality programs, audits, assessments, and process improvement initiatives • Ability to manage competing priorities, lead cross-functional work, and influence stakeholders • Strong written, verbal, presentation, interpersonal, supervisory, and customer service skills • Intermediate knowledge of Word, Excel, and Outlook • Advanced knowledge and proficiency in PowerPoint • Ability to analyze performance data, identify trends, develop dashboards and reports, and translate findings into actionable recommendations • Excellent project management skills • Ability to work independently with minimum supervision and set priorities • Ability to collaborate with diverse groups of people in a corporate environment • Ability to work in a fast-paced and creative environment • Knowledge of underwriting operations, risk assessment, regulatory requirements, and QA practices preferred • Quality certifications such as ASQ CQA, Six Sigma Green/Black Belt, ISO 9001, or similar preferred • Professional certification in instructional design or training delivery, such as ATD CPTD, preferred • Experience with e-learning platforms, instructional design tools, and digital training solutions preferred • Ability to speak, hear, use a personal computer for standard business functions, and sit for long periods of time

🏖️ Benefícios

• Fully remote work environment; contribute from home with no relocation required • Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual HSA employer contribution • 401(k) retirement plan with employer matching contributions up to 6% • Pension plan that begins vesting at 5 years of employment • Ongoing training and professional development opportunities sponsored by TWIA • Support to obtain professional certifications • Tuition reimbursement program • Generous paid time off, including vacation, sick leave, paid holidays, and personal days • Flexible scheduling to support work-life balance • Collaborative and mission-driven work environment