Vice President – Enterprise Technology Operations

🕒 Setembro 21

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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The RealReal

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🏪 Marketplace

🛒 Varejo

👗 Moda

💰 $70.000.000 Series H - The RealReal em 2019-03

Marketplace • Retail • Fashion

A RealReal é um marketplace online líder em consignação de luxo que autentica, seleciona e revende produtos de grife de segunda mão. A empresa opera centros de autenticação dedicados e combina a avaliação especializada humana com tecnologia proprietária para manter itens falsificados fora da plataforma, enquanto gerencia a logística, como recebimento, fotografia, armazenamento e cumprimento. A RealReal enfatiza a sustentabilidade, experiências de varejo inclusivas e crescimento através de equipes de produto e tecnologia, vendas e corporativa para apoiar seu negócio de revenda de luxo.

Descrição

• Own and evolve TRR's technical operations strategy across core networking, endpoint/device management, and infrastructure supporting corporate, retail, and authentication center locations • Lead enterprise AI enablement across the organization, driving adoption and governance of enterprise AI platforms such as Google Gemini Enterprise • Direct enterprise application support and roadmap for NetSuite, Workday, Salesforce, Google Workspace, Okta, and related systems • Build and mature enterprise incident and problem management practices, including real-time response, escalation, root-cause analysis, and prevention • Ensure reliable, secure, and scalable infrastructure and connectivity for retail stores and authentication centers • Partner with Product & Technology leadership to align technical operations with enterprise architecture and AI platform strategy • Set and manage SLAs, operational metrics, and vendor relationships across managed services, telecom, and SaaS providers • Attract, hire, develop, and retain a high-performing technical operations team • Drive automation and self-service across IT operations to reduce manual toil • Serve as an escalation point and trusted advisor to executive stakeholders on technology operations, risk, and resilience

🎯 Requisitos

• 10+ years of progressive technical operations leadership, including experience running enterprise IT/infrastructure at scale in a multi-site environment • Demonstrated success leading enterprise AI enablement initiatives, deploying and driving adoption of enterprise AI platforms such as Google Gemini Enterprise, Microsoft Copilot, or similar • Deep hands-on knowledge of core networking, endpoint/device management (MDM), and infrastructure supporting distributed retail or field locations • Strong track record managing enterprise applications such as NetSuite, Workday, Salesforce, Google Workspace, Okta, or comparable systems • Proven ability to build and run mature incident and problem management functions, including postmortem discipline and continuous improvement processes • A people-first leadership style with a demonstrated record of attracting, developing, and empowering top talent • Experience partnering cross-functionally with Security, Product & Technology, Finance, and Retail Operations leaders • Comfort operating in a fast-paced, evolving environment, balancing hands-on execution with strategic planning • Excellent communication skills, with experience presenting to and influencing executive stakeholders • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience • Ability to travel up to 10% • Preferred: Experience with enterprise AI adoption and agentic workflows • Preferred: Experience in e-commerce or marketplace technology • Preferred: Experience managing vendor partnerships and budgets

🏖️ Benefícios

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits