Implementation Manager

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🕒 Setembro 21

🌪️ Oklahoma, Texas – Remoto

🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

👻 Score fantasma 15%

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American Health Staffing Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A American Health Staffing Group é uma empresa de soluções de força de trabalho em saúde, impulsionada pela tecnologia, que oferece serviços de staffing inovadores e eficientes para organizações de saúde em todos os Estados Unidos. Com sede em Edmond, Oklahoma, a AHSG atende milhares de locais de clientes, incluindo sistemas de saúde, hospitais e clínicas ambulatoriais em todos os 50 estados. A empresa é especializada em uma gama de serviços de staffing através de suas diversas marcas, incluindo enfermagem de viagem, staffing para diálise, staffing para farmácia, e staffing para terapia pediátrica e educacional. A AHSG opera com um modelo de entrega flexível e neutro, melhorando a qualidade do atendimento e a cobertura dos provedores enquanto otimiza a economia de custos.

Descrição

• Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments • Own implementation execution from initial setup through go-live • Manage implementation timelines, deliverables, and client expectations • Ensure platform configurations align with client requirements • Deliver client onboarding sessions, platform training, implementation walkthroughs, demos, and knowledge transfer • Guide clients on platform functionality, workflows, and best practices • Support clients during go-live and early-stage adoption • Conduct discovery sessions to understand client needs, workflows, and business requirements • Translate client requirements into system configurations and implementation plans • Identify implementation gaps, risks, and opportunities • Partner with Product and Engineering teams to communicate client requirements and feedback • Collaborate with Sales, Account Management, and Program Management teams • Coordinate internal resources and serve as liaison between clients and internal teams • Configure workflows, system setups, and platform components • Validate configurations and monitor implementation progress • Resolve issues or blockers and ensure consistent delivery quality • Improve implementation workflows, tools, processes, practices, and playbooks • Develop advanced knowledge of the Trio platform and stay current on updates • Support internal enablement by sharing knowledge and best practices • Build client stakeholder relationships and support positive onboarding and adoption outcomes • Contribute to successful, timely implementations, client satisfaction, training effectiveness, configuration accuracy, and process improvement

🎯 Requisitos

• High School Diploma or GED • 5–7 years of experience in implementation, operations, or client onboarding • Experience leading client-facing software or platform implementations • Experience delivering client training, demos, or onboarding sessions • Ability to translate business requirements into system configurations • Experience managing implementation timelines and deliverables • Strong communication and client engagement skills • Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams • Willingness to travel 10–25% for client implementations, go-live support, and training • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) • Ability to utilize AI-enabled tools to support workflows, documentation, and efficiency • Central time zone preferred; Mountain time zone considered • Airport access for occasional client travel • Preferred: Bachelor’s degree in Business, Operations, Information Systems, or a related field • Preferred: Certified PMP or willingness to obtain PMP within 12 months • Preferred experience in MSP, SaaS, or workforce solutions environments • Preferred experience managing complex or multi-stakeholder implementations • Preferred experience with workflow configuration, system setup, or operational tools • Preferred experience supporting client adoption and change management • Preferred experience using AI tools to improve implementation efficiency and client enablement

🏖️ Benefícios

• Fully remote work approved for the right candidate • Occasional client travel (10–25%) • Equal employment opportunity • Reasonable accommodation for applicants with disabilities