Director of Account Management

🕒 Setembro 28

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $110.000 - $140.000 / ano

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Medical Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

🏥 Saúde

💼 Consultoria

✈️ Turismo

💰 Venture Round em 2015-01

Healthcare • Consulting • Travel

A Medical Solutions é uma provedora líder de soluções de força de trabalho no setor de saúde, dedicada a melhorar a experiência dos colaboradores com uma cultura que enfatiza cuidado, flexibilidade e desenvolvimento profissional. Com múltiplos escritórios em todo o país, a empresa apoia ativamente a diversidade, equidade e inclusão, além de se envolver em parcerias comunitárias e voluntariado. A Medical Solutions prioriza uma abordagem centrada no ser humano, oferecendo benefícios que atendem tanto às necessidades pessoais quanto profissionais, promovendo um ambiente de apoio e inclusivo para todos os colaboradores.

Descrição

• Develop and execute the overall account management strategy to support client growth, retention, and long-term business objectives. • Lead strategic client relationships, ensuring exceptional service, customer engagement, and loyalty across key accounts. • Drive account planning and execution, including business plans, resource allocation, and cross-functional alignment to achieve client success. • Oversee the Account Management Support function, including client service, CRM reporting, operational support, and special projects. • Serve as a member of the executive leadership team, providing strategic input through business reviews, organizational reporting, and strategic project discussions. • Mentor and develop RAMs, supporting strategic client relationships through executive engagement and key account visits. • Drive operational excellence by championing process consistency, continuous improvement, and effective execution across client and internal teams. • Lead account growth and planning efforts, including S&OP activities, account strategy development, business expansion, and resource prioritization. • Serve as the executive sponsor for client accounts, driving cross-functional collaboration to ensure seamless service delivery and customer satisfaction. • Lead and hold regional account teams accountable for project execution, performance, and client outcomes. • Standardize account management processes, champion continuous improvement initiatives, and leverage technology to drive efficiency and growth. • Develop client communication strategies, onboarding materials, and presentations that support an effective customer experience. • Coach and develop RAMs and CSMs while leading account reviews and maintaining high performance in a dynamic, fast-paced environment.

🎯 Requisitos

• Bachelor’s degree in business, marketing, or related field. • Minimum five years of management experience in Sales, Client Services, or related customer-facing organizations, preferably within the Staffing Industry or Healthcare Industry. • Minimum five years of leadership experience in building Executive relationships and presenting to senior executives of larger Corporations, preferably in the Healthcare Industry. • Demonstrated ability to motivate, manage, and build Teams that deliver on growth targets and drive internal and external execution of the Client process. • Excellent verbal and writing communication skills and IT fluency. • Demonstrated Process Leadership skills with the ability to lead complex projects. • Excellent organizational skills and ability to drive Client strategies. • Ability to flourish with minimal guidance, be proactive, and handle uncertainty. • Superior proficiency and Excel skills, as well as PowerPoint, Word, etc. • Significant expertise in client/candidate management systems or IT tools such CRM, ATS, ERPs, Business Reporting, etc. • Ability to communicate with and work at different levels and across different disciplines.

🏖️ Benefícios

• Eligible for Commission