Associate CSE AFH

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.040 - $106.300 / ano

⏰ Tempo Integral

🟡 Pleno

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👻 Score fantasma 1%

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• Aberta há 3 dias.
• As vagas desta empresa costumam ser preenchidas em 38 dias.

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The Hershey Company

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1894

🏭 Manufatura

🛍️ Comércio Eletrônico

🍽️ Alimentos e Bebidas

💰 Post-IPO Debt em 2023-04

Manufacturing • eCommerce • Food & Beverage

A The Hershey Company é uma empresa líder do setor de snacks, com sede em Hershey, Pensilvânia, reconhecida por levar o bem ao mundo por meio de suas marcas icônicas e de um compromisso extraordinário em ajudar crianças a prosperar. A Hershey é amplamente conhecida por sua ampla gama de produtos de chocolate e confeitaria, impulsionada por uma cultura que valoriza a inclusão, o desenvolvimento dos colaboradores e práticas sustentáveis para garantir um impacto positivo na comunidade e no planeta.

Descrição

• Execute day-to-day customer relationship activities across assigned accounts • Conduct scheduled check-ins, follow-up communications, service confirmations, and planned engagement activities • Capture key information in required systems to support relationship stability and account-team visibility • Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews • Identify patterns, potential risks, and growth opportunities for senior team members and leaders • Analyze and resolve moderately complex customer issues involving multiple internal teams • Apply policies, established practices, and historical precedent while minimizing unnecessary escalation • Develop accurate, complete, and tailored presentations, proposals, and related customer-facing materials • Coordinate operational details with distributors and external partners, including timing, documentation, and standard service requirements • Track requested actions and document outcomes across the extended value chain • Partner with internal teams, distributors, and external partners to improve business and customer outcomes

🎯 Requisitos

• Bachelor’s degree or an equivalent combination of education and relevant experience • 3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field • Strong customer relationship skills • Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification • Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices • Clear written and verbal communication skills • Experience preparing proposals and customer-facing presentations • Strong organization, follow-through, and attention to detail • Comfort managing multiple accounts or workflows • Ability to work effectively in a remote environment • Ability to travel as business needs require

🏖️ Benefícios

• Medical, dental, and vision coverage beginning on Day 1 • Wellness programs supporting physical and mental health • Annual incentive opportunities • 401(k) with company match • Paid time off • Company holidays • Flexible ways of working where applicable • Career development programs • Learning opportunities • Internal mobility • Comprehensive benefits package supporting physical, mental, and financial well-being

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