Senior Client Executive, GAM

Vaga não está no LinkedIn

🕒 Julho 16

🗽 New York, Minnesota, +1 estados a mais – Remoto

🗽 New York – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $147.000 - $273.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💼 Executivo de Contas

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Thomson Reuters

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2008

💼 Consultoria

⚖️ Jurídico

🛡️ Seguros

Consulting • Legal • Insurance

A Thomson Reuters é uma empresa global de conteúdo e tecnologia que oferece a profissionais soluções confiáveis e precisas nos setores jurídico, fiscal e de contabilidade, comércio internacional e gestão de riscos. A companhia disponibiliza um portfólio que inclui ferramentas de pesquisa jurídica, software de preparação fiscal, soluções de compliance e regulatórias, além de serviços de mídia, como a Reuters, para notícias globais. Com investimentos significativos em IA generativa, a Thomson Reuters segue inovando para ajudar profissionais a otimizar seus fluxos de trabalho e aprimorar a tomada de decisão. Suas plataformas atendem a diversos segmentos — como escritórios de advocacia, corporações, profissionais da área tributária e organizações de mídia —, fornecendo ferramentas essenciais que combinam tecnologia poderosa com conteúdo especializado aprofundado.

Descrição

• Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups. • Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention. • Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value. • Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales. • Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs. • Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success. • Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives. • Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence. • Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders. • Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges. • Mentor less tenured team members through coaching, knowledge sharing, and best-practice development. • Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.

🎯 Requisitos

• Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field. • Juris Doctorate strongly preferred. • 8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment. • Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements. • Experience working within a matrixed global organization supporting strategic enterprise customers. • Experience with enterprise software deployments, adoption programs, and customer value realization initiatives. • Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups. • Travel as needed.

🏖️ Benefícios

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • Our flexible work arrangements include work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. • Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Comprehensive benefit plans include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. • Employees are offered two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Additional benefits include optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.