Platform Team Lead – Digital Platforms

🕒 Agosto 29

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 10%

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Thrive

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🔒 Cibersegurança

💼 Consultoria

Cybersecurity • Consulting

A Thrive é uma empresa de serviços de tecnologia B2B que oferece soluções de TI gerenciada, nuvem e cibersegurança para clientes de médio e grande porte. Suas ofertas incluem detecção e resposta gerenciada (MDR), EDR/NDR, gerenciamento de vulnerabilidades, testes autônomos de penetração, aplicação de patches, firewalls gerenciados, monitoramento da dark web, segurança de e-mail/DNS, treinamento de conscientização sobre segurança, resposta a incidentes e remediação, e segurança especializada para Microsoft 365 e Azure. A Thrive também oferece serviços de nuvem gerenciada, recuperação de desastres, colocation, ITSM baseado em ServiceNow (TransformIT), serviços de rede gerenciada, consultoria vCISO/vCIO e suporte de conformidade para normas como HIPAA, GLBA, CMMC, GDPR, entre outras. A empresa atende indústrias como serviços financeiros, saúde, governo, educação, ciências da vida e serviços profissionais, se posicionando como uma consultoria e provedora de serviços gerenciados que combina capacidades de segurança, nuvem e transformação digital.

Descrição

• Lead and mentor the ServiceNow platform team, providing development best practices, technical coaching, code reviews, and enforcement of coding and architectural standards • Serve as a hands-on servant leader, dedicating roughly 50% of time to direct development • Lead the end-to-end development lifecycle across requirements gathering, solution design, configuration, customization, testing, documentation, and deployment using Agile and Waterfall practices • Architect scalable ServiceNow solutions and translate business, functional, and technical requirements into designs, architecture documentation, and platform roadmaps • Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting • Integrate ServiceNow with enterprise systems such as Workday, ADP, ERP, HRIS, and third-party tools via REST/SOAP, MID Server, and JDBC • Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules • Maintain a multi-tenant, domain-separated ServiceNow environment with proper data segregation, delegated administration, and tenant-level configuration • Ensure 24x7 platform availability, performance, security, compliance, and governance through monitoring, troubleshooting, performance tuning, and capacity planning • Lead proactive monitoring and incident response for production-impacting issues while maintaining service-level agreements • Maintain data quality across integrations, including data loads, transformations, and connected-system maintenance • Support governance and change processes, including demos, Change Control Board presentations, and release planning • Advise stakeholders on ServiceNow capabilities, limitations, and optimal use • Collaborate with service owners, process owners, solution architects, and delivery managers • Create technical documentation, requirements definitions, and specifications; provide stakeholder training • Stay current with ServiceNow releases and recommend platform enhancements

🎯 Requisitos

• 7+ years of IT experience, including a minimum of 5 years of ServiceNow development and architecture experience • Deep expertise across ServiceNow ITSM, CSM, CMDB, ITOM, and Domain Separation, including Discovery, Service Mapping, Custom Application development, UI Builder, and Now Assist • Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting • Proven experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks • Strong working knowledge of Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Release Management • Experience with platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and instance governance • Experience supporting a multi-tenant, domain-separated platform in a managed-services or enterprise environment • Strong understanding of upgrade strategies, security models, access controls, and compliance requirements • Experience with ServiceNow Scoped Applications and custom application development • Knowledge of MID Server, LDAP, SSO, OAuth, and web services integration • Experience applying AI or automation to workflows, insights, or decision-making • Skilled in Agile/Scrum and DevSecOps practices • Excellent problem-solving, communication, stakeholder management, and executive presence • Availability to support a 24x7 platform, including nights and weekends on-call/pager rotation and extended support hours • Bachelor's degree in Computer Science, Engineering, or related field • ServiceNow Certified System Administrator (CSA) certification required • ServiceNow Certified Application Developer (CAD) certification required