Partner Success Manager II – Demand Partnerships

🕒 Julho 29

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Thumbtack

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏪 Marketplace

☁️ SaaS

💰 $75.000.000 Debt Financing - Thumbtack em 2024-07

Marketplace • SaaS

O Thumbtack é um marketplace online que conecta proprietários de imóveis a profissionais de serviços locais para manutenção, reparos, reformas e outros projetos residenciais. A plataforma permite que clientes descrevam projetos com suas próprias palavras, explorem profissionais locais de diversas áreas (por exemplo, faxineiros, marceneiros, encanadores, eletricistas, pintores, HVAC, empreiteiros, paisagistas), vejam avaliações e estimativas de custo, enviem mensagens para os profissionais sem compartilhar detalhes de contato até a troca de mensagens, além de oferecer uma garantia de até $2,500 caso um trabalho não seja realizado conforme acordado. O Thumbtack fornece aplicativos voltados para consumidores e uma experiência separada focada nos profissionais, com recursos, comunidade e ferramentas para gerenciar leads e avaliações. Abrange todos os condados dos EUA e enfatiza guias de projetos, guias de custos e planos de manutenção residencial.

Descrição

• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes. • Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy. • Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives. • Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes. • Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch. • Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization.

🎯 Requisitos

• 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity. • Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth. • Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments. • Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities. • Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences. • Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.

🏖️ Benefícios

• Thumbtack embraces diversity. • We are proud to be an equal opportunity workplace. • Health insurance. • Flexible work arrangements.