Support Account Manager

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🕒 Maio 26

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Tintri

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2008

🔧 Hardware

☁️ SaaS

Hardware • Cloud Computing • SaaS

A Tintri é um fornecedor líder de soluções de gerenciamento de dados especificamente projetadas para cargas de trabalho virtualizadas. Com foco em simplificar as operações de TI, a Tintri oferece plataformas inovadoras de armazenamento em nuvem e no local que otimizam o gerenciamento de dados e melhoram o desempenho por meio de automação e análise. Suas soluções são personalizadas para ambientes que requerem gerenciamento eficiente de cargas de trabalho, proteção de dados e visibilidade, facilitando para as organizações a gestão eficaz de infraestruturas de TI complexas.

Descrição

• The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. • The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). • The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise). • The SAM owns the customer's stewardship outcome, including documented work product, proactive monitoring, escalation management, and consistent representation of the customer's voice inside Tintri.

🎯 Requisitos

• 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility • Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships • Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure • Direct experience running customer escalations to resolution under time pressure • Strong written communication; this role produces a real artifact for every customer interaction • Experience with Salesforce for activity tracking and pipeline visibility • Comfort presenting to senior customer audiences (Director, VP, CIO, CTO) • Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight.

🏖️ Benefícios

• Full DDN benefits package including health, dental, vision, 401(k), and PTO. • Remote work setup support provided.