Client Experience Manager

Vaga não está no LinkedIn

🕒 Abril 24

🏄 California – Remoto

🏄 California – Remote

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Tixr

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

📣 Marketing

📦 Logística

💰 Venture Round em 2016-08

Consulting • Marketing • Logistics

A Tixr é uma plataforma especializada na venda de ingressos para uma ampla gama de eventos, incluindo festivais de música, shows, eventos esportivos e festivais de automobilismo. A empresa oferece uma experiência de usuário aprimorada através de seu site, que utiliza cookies para melhorar o serviço e analisar o desempenho. A Tixr faz parcerias com organizadores de eventos para oferecer acesso premium e serviços personalizados aos participantes. Suas ofertas abrangem diversas áreas do entretenimento, incluindo música, esportes, eventos de cultura pop e automobilismo, atendendo a uma variedade de interesses do público.

Descrição

• Build and maintain strong, trusted relationships with clients, serving as their advocate within the company. • Proactively communicate with clients to understand their goals, challenges, and upcoming initiatives. • Monitor client engagement and platform usage to identify opportunities for improved adoption, satisfaction, and account growth. • Identify and pursue upsell and expansion opportunities where they align with client goals. • Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries. • Monitor and resolve client tickets promptly and effectively, ensuring a high standard of service. • Build client events as necessary on the Tixr platform. • Own coordination across internal teams to ensure client needs and goals are met on time. • Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits. • Engage with the Director of Accounts on issue escalation, strategic guidance, complex financial or reporting needs, and account-level risk mitigation. • Partner with Technical Solutions Managers to resolve product-specific, onsite, or technical challenges for clients. • Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success. • Provide the Director of Accounts with regular insight into the health and status of client relationships. • Escalate complex issues to the appropriate internal teams and ensure timely resolution. • Share client feedback with Technical Solutions Managers and Support teams to help enhance platform functionality and the overall client experience. • Manage client projects, timelines, event builds, and deliverables, ensuring all commitments are met. • Maintain clear and organized client records in Notion and HubSpot, documenting interactions and updates. • Identify and implement process improvements to optimize client success workflows.

🎯 Requisitos

• 5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS • Excellent communication, negotiation, and presentation skills • Strong problem-solving and analytical skills with high attention to detail • Strong organizational skills and the ability to deliver a high level of customer service • High ethical standards with a commitment to transparent and fair client interactions • Open to feedback, adaptable, and committed to continuous learning • A bachelor's degree in business or a related field • Ability to travel up to 20% of the time and to work on weekends as needed

🏖️ Benefícios

• 100% Remote Okay with Hybrid Optional • Paid Health benefits • Dental, Vision, Life Plans • Flexible Vacation • 401k (50% Match up to 3%) • Education Stipend • Paid Holidays & Birthdays Off • Parental Leave • Ticket Hookups!