Account Manager

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Toptal

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

🤝 B2B

🎯 Recrutamento

🏪 Marketplace

💰 Seed Round em 2012-06

B2B • Recruitment • Marketplace

Toptal é uma rede exclusiva dos melhores freelancers do mundo — desenvolvedores de software, designers, especialistas em marketing, especialistas em finanças, gerentes de produto e gerentes de projetos. A empresa oferece às organizações acesso a profissionais altamente qualificados para enfrentar seus projetos mais importantes. As soluções da Toptal permitem que as empresas contratem, com rapidez e flexibilidade, talentos de ponta para diversas funções, incluindo desenvolvedores, designers e especialistas em finanças, entre outras. Esses profissionais são rigorosamente testados e avaliados para garantir alta qualidade e uma excelente taxa de sucesso de contratação após período de teste, de 98%. Com presença global e foco na adoção de competências avançadas, como blockchain e IA, a Toptal está liderando o futuro do trabalho sob demanda. As empresas contam com a Toptal para acessar talento freelancer de alta qualificação em vários setores, garantindo que possam formar equipes extraordinárias com rapidez e eficiência, conforme as necessidades de cada projeto.

Descrição

• Own the growth, retention and success of a diverse portfolio of SMB accounts serving as a dedicated advisor and primary point of contact. • Develop and execute proactive account plans that align client business goals with Toptal’s talent solutions. • Conduct regular, insight-driven check-ins with clients to gather feedback, assess health, and uncover new business challenges. • Identify and qualify expansion opportunities across different business units. • Provide ongoing guidance throughout the project lifecycle and address concerns with a client-first mindset. • Partner with Talent Operations and Delivery teams to resolve escalations and ensure the successful execution of client engagements. • Maintain rigorous Salesforce (SFDC) hygiene, ensuring pipeline accuracy, contact management, and diligent tracking. • Stay current on industry trends and emerging technologies to provide clients with best-practice recommendations. • Drive mutually beneficial growth by positioning Toptal’s expertise as a solution for client-side bottlenecks. • Achieve “Trusted Advisor” status with your clients, evidenced by high retention rates and a consistent pipeline of new opportunities.

🎯 Requisitos

• Bachelor’s degree is required. • 3+ years of experience in an Account Management role with a demonstrated history of overachieving revenue-based quotas and showcasing a profound understanding of client needs and fostering positive relationships. • 1+ years of experience in a software consulting or tech sales role, demonstrating proficiency in navigating the software project management life cycle. • Comprehensive ability to translate client business objectives into strategic solutions and actionable project scopes that demonstrate Toptal’s value. • Client-Centric. Be driven to build strong relationships and be committed to the client’s success. • Growth mindset. Consistently looking to learn, grow and improve skills. • Proactive. You are a self-starter who believes in extreme ownership. • Critical thinker. Have the ability to think critically about a client’s technical and operational bottlenecks. • Competitive. Competitive with yourself to be a better version than you were yesterday. • Commitment to the disciplined, consistent account management and process adherence day to day needed to execute account strategies and long-term growth. • Optimistic and ambitious in the face of change. • Collaborative. Nothing we do is done in isolation. • Self-motivated, quick-thinking, with the ability to thrive in a fast-paced work environment. • Outstanding written and verbal communication skills. • Regular or periodic travel to meet and engage with Toptal clients and customers.

🏖️ Benefícios

• Participation in a 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Access to flexible spending, dependent care, and health savings accounts • Access to telehealth virtual doctors • An employee assistance program • Flexible paid time off