Senior Customer Success Manager

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🕒 Abril 3

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $105.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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TRAC Recruiting

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2007

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A TRAC Recruiting é uma empresa de recrutamento e seleção de propriedade feminina focada em colocações diretas de alta qualidade em diversos setores. A empresa enfatiza um modelo de "qualidade sobre quantidade", construindo parcerias de longo prazo com os clientes ao compreender profundamente suas organizações e cargos, em vez de depender de correspondência por palavras-chave. A TRAC possui experiência particular em apoiar fundos de investimento, empresas de SaaS e startups, e seus membros de equipe têm mais de 10 anos de experiência em recrutamento, especializando-se em diferentes divisões para ajudar os clientes a expandirem de maneira eficaz.

Descrição

• Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship. • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively. • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes. • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities. • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams. • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps. • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health. • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success. • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.

🎯 Requisitos

• 7+ years of experience in a customer success or related role • 4+ years of experience working in Software Training or Learning Management Software • 2+ years with Project Management Experience • 3-5 years of experience working with a CRM (Customer Relationship Management Software) • Healthcare SAAS experience preferred. • Bachelor's degree preferred.