Banking Analyst – Chargeback & Payments Operations

🕒 Junho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Transact Campus

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Através de pagamentos transformadores e transações e privilégios baseados em credenciais, a Transact faz parceria com instituições para ajudá-las a tornar a experiência do campus centrada em dispositivos móveis, pessoal e individualizada, e completamente conectada. Nossa plataforma aberta em nuvem, de classe empresarial, oferece capacidades críticas que se traduzem em experiências superiores no campus, integração com todos os aspectos da vida no campus e uma visão institucional mais rica. Construa o tipo de experiência de campus conectada que estudantes, famílias e funcionários esperam, com pagamentos de mensalidades e taxas integrados, transações abrangentes de credenciais para refeições e varejo, gerenciamento de segurança e privilégios configuráveis, e presença e eventos automatizados. Em cada interação através dessas capacidades, capture dados significativos para que os líderes do campus possam tomar decisões informadas e agir de maneira proativa. E integre-se facilmente aos sistemas e parceiros do seu campus com um ecossistema aberto e amplo, maximizando investimentos existentes, evoluindo rapidamente e entregando uma solução personalizada. https://twitter.com/TransactCampus https://www.facebook.com/pg/transactcampus https://www.youtube.com/channel/UCMuLT44Wkw7MPUhmof_6hvQ

Descrição

• Overseeing end-to-end chargeback case processing, ACH return reviews, compliance assessments, and daily banking activities • Act as a key escalation point for chargeback related inquiries and provide guidance to client-facing support teams • Manage and Monitor Client Payment Activities, Handle Escalations, Investigate and Report, Drive Improvements • Collaborate closely with Client Success, Support, Sales, and other internal operational teams to ensure high client satisfaction • Analyze ACH returns and ensure proper coding, documentation, and compliance alignment • Research, analyze, and respond to credit card chargeback inquiries; produce chargeback analysis summaries and reports • Perform daily banking operations including ACH processing, wires, payment postings, and reconciliation activities • Develop and maintain chargeback reporting dashboards, analysis, risk assessments and handle ACH transfer rejections • Identify and implement process improvements related to chargeback workflows, ACH return management, and overall banking operations

🎯 Requisitos

• Bachelor’s degree in finance, Business Administration, Accounting, or related field (or equivalent experience) • 5+ years of banking operations experience, preferably within payment processing, financial operations or FinTech’s • 3+ years of direct experience with credit card network chargeback processes, ACH return rules, wire transfers, and compliance frameworks • Exceptional analytical, problem-solving, and documentation skills • Proven ability to operate with a business-oriented mindset when resolving issues and communicating with stakeholders • Highly detail-oriented with strong accuracy in financial transaction management • Proficiency in Microsoft Office, including Excel and Power BI (preferred) • Strong analytical and problem-solving skills • Proven propensity to learn new technologies and skills quickly • Ability to provide stellar client service to resolution • Thrives in a collaborative team environment with excellent communication skills

🏖️ Benefícios

• Flexible time off to include paid holidays and volunteer time • Robust health, dental, and vision insurance plans on your first day of employment • Comprehensive employee assistance program (EAP) • Employer-paid life insurance/AD&D/short-term and long-term disability insurance • Flexible spending account (FSA) or health savings account (HSA) • Matched 401(k) • Employee stock purchase plan