340B Technical Operations Analyst

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🕒 Junho 12

🏈 Ohio – Remoto

🏈 Ohio – Remote

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Pharmacy Data Management, Inc. (PDMI)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1988

⚕️ Seguro de Saúde

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Pharmacy Data Management, Inc. (PDMI) é uma empresa especializada em processamento e serviços de administração de dados farmacêuticos. Fundada em 1984, a PDMI oferece uma gama de serviços adaptados a Gerentes de Benefícios de Farmácia (PBMs) de marca própria, planos de saúde verticalmente integrados e sistemas hospitalares. A empresa enfatiza a transparência e fornece aos clientes acesso total aos seus dados 24 horas por dia, 7 dias por semana. A PDMI oferece Serviços Administrativos de Benefícios Farmacêuticos, Administração 340B, bem como Serviços de Cuidados Paliativos e Cuidados de Longa Duração, garantindo soluções eficientes e eficazes para seus clientes. A empresa se orgulha de sua independência de distribuidores e farmácias especializadas, permitindo um serviço imparcial sem agendas ocultas ou taxas.

Descrição

• Monitor daily system performance across 340B platforms and supporting applications. • Identify, triage, and resolve system issues, outages, and performance degradation. • Coordinate with Engineering and Infrastructure teams for incident management and root cause analysis. • Maintain system health dashboards, alerts, and monitoring processes. • Oversee inbound and outbound client and vendor partner data feeds including claims, eligibility, accumulations, and replenishment data. • Monitor data pipelines to ensure completeness, accuracy, and timeliness. • Investigate and resolve data discrepancies, failures, and anomalies. • Partner with internal and external stakeholders (TPAs, pharmacies, wholesalers, EMRs) to ensure successful data exchange. • Execute and manage system configuration requests including data import and export requests; ad-hoc system configurations; report and data access management. • Maintain and manage export configurations. • Validate configuration changes through testing and ensure accurate deployment. • Maintain documentation for system configurations, processes, and procedures. • Serve as the primary technical operations contact for the 340B Account Management team. • Intake, prioritize, and fulfill ad-hoc operational requests (e.g., data pulls, issue investigations, program adjustments). • Provide timely updates and clear communication on request status and resolution. • Identify opportunities to improve operational workflows, automation, and monitoring capabilities. • Partner with Product, Engineering, and QA teams to enhance system functionality and reduce manual effort. • Develop and maintain SOPs, runbooks, and operational playbooks. • Generate operational reports and dashboards related to system performance, data quality, and program outcomes. • Analyze trends such as qualification rates, data failures, and system usage. • Provide actionable insights and recommendations to improve program performance.

🎯 Requisitos

• Bachelor’s degree in computer science or related field, or equivalent combination of education and experience required. • 5+ years of experience in healthcare technology, data operations, or a related field required. • Experience with data integrations, file processing (flat files, EDI), ETL\ELT processes, and data validation required. • Intermediate proficiency in SQL Server scripting, including querying, troubleshooting, and data validation required. • Experience with process automation utilizing Python, PowerShell, etc. and operational management tools like JAMS, GoAnywhere, etc. required. • Experience with system monitoring tools and incident management processes required. • Experience with ticketing systems such as Jira and HaloITSM required. • Experience working with 340B TPAs or healthcare SaaS platforms preferred. • Strong understanding of 340B program workflows, claims adjudication, and contract pharmacy models preferred. • Knowledge of regulatory requirements related to HRSA and 340B compliance preferred.

🏖️ Benefícios

• Flexible Work: Fully remote opportunity with a company that cares.