Tech Ops Manager

🕒 Junho 12

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ComputerCare

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2004

🔧 Hardware

🏢 Corporativo

IT Logistics • Hardware • Enterprise

A ComputerCare é uma empresa especializada em fornecer serviços de logística de TI e gerenciamento de ativos. Eles oferecem soluções como serviços de reparo, suporte no local e logística de TI gerenciada especificamente para empresas de qualquer tamanho. Com foco em simplificar o gerenciamento de ativos de TI, a ComputerCare oferece serviços que incluem integração e desligamento suaves, rastreamento e reparo de dispositivos, utilizando um portal personalizado para solicitações e acompanhamento de status. Eles também são um Provedor e Revendedor de Serviços Autorizado Apple, utilizando peças genuínas da Apple para reparos. A ComputerCare se orgulha de oferecer serviços rápidos, seguros e eficientes, atendendo principalmente a grandes empresas de tecnologia.

Descrição

• Global Service Delivery: Own the end-to-end performance and escalation management of the global IT deployment queue to ensure a seamless, high-touch employee experience. • Global Asset Governance: Maximize hardware lifecycle efficiency and inventory data integrity across all international hubs to optimize utilization and reduce procurement spend. • Vendor & Partner Management: Direct and hold accountable regional service providers and distributed deployment teams to ensure compliance with global operational standards. • Process & Workflow Optimization: Drive the standardization and continuous improvement of cross-functional logistics workflows between internal IT teams and external partners.

🎯 Requisitos

• Management: 2+ years of experience leading teams, regional service partners, or managed service providers (MSPs). • Industry Experience: 3+ years in IT operations, enterprise logistics, or IT asset management (ITAM). • Queue & Escalation Ownership: Experience managing high-volume ticketing queues (Zendesk preferred) and resolving complex, high-priority operational escalations. • Asset Governance: Hands-on experience tracking hardware lifecycles and maintaining high inventory data integrity (Oomnitza preferred). • ****Preferred Skills • Global Operations: Experience managing international vendors and shipping logistics across multiple regions (e.g., LATAM, AMER, EMEA, APAC). • Vendor Relations: Track record of driving performance and SLAs with major external partners (e.g., CDW, Milestone). • Data & Optimization: Ability to track daily operational metrics, manage inventory levels to reduce spend, and streamline cross-functional workflows.

🏖️ Benefícios

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best • 401(k) with employer match—because your future matters • Company-paid Life Insurance, plus HSA & FSA options • Employee Assistance Program (EAP) for real support when you need it • Adoption Assistance to help grow your family • Commuter Benefits for an easier ride • Free Coursera Professional Certifications to level up your skills • Generous vacation & sick time, plus paid time off to give back to your community