Technical Customer Experience Advisor

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🕒 Julho 27

🏈 Alabama, Florida, +22 estados a mais – Remoto

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Transcom

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1995

🤝 B2B

🏢 Corporativo

💰 Post IPO equity em 2017-04

B2B • Enterprise

A Transcom é uma empresa global de terceirização de experiência do cliente e call center que fornece serviços de atendimento ao cliente e de contato com o cliente para outras empresas. A companhia opera em 77 países, emprega cerca de 20. 435 pessoas e oferece suporte multilíngue (26 idiomas), além de papéis baseados em locais físicos e em regime de home office. A Transcom posiciona-se como parceira de marcas conhecidas, focando em atendimento ao cliente, suporte e operações de call center terceirizadas, e recebeu prêmios do setor por terceirização de contato com cliente e trabalho remoto.

Descrição

• You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. • Listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. • Customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.

🎯 Requisitos

• At least 18 years or older • High School Diploma, or equivalent • Able to successfully pass a criminal background check • Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed • Able to maintain 100% strict adherence to the assigned schedule • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays) • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule • Strong computer knowledge, including ability to accurately type at least 30 wpm • Excellent English written and verbal communication skills • Courteous and friendly with high level of professionalism • Willingness to follow procedures and adhere to policies • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations • Able to multitask applications while talking to customers on the phone • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while you do it • Highly adept at working with a high frequency of conflict situations, as well as upset customers • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting. • Able to use your hands to handle, control, or feel objects, tools, or controls • Experience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred • Experience in a technical support role or troubleshooting technical issues, preferred • Previous call center and/or work from home experience, preferred

🏖️ Benefícios

• $17.31 USD Starting Pay • Plus performance-based incentives each month, earning potential • Pay increases with continuous learning and advancement to new tiers of support • Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards • Health Benefits for you and your family, including: medical, dental, vision • 401(k) Investment options with employer match opportunities • Paid Vacation Time • Computer Equipment Provided • 100% REMOTE - Work-at-Home, including training • Great Work/Life Balance while developing your career • Position as a Transcom employee (not an independent contractor) • Ability to develop your skills and grow your career • An opportunity to work for a company passionate about people