Educational Operations Specialist

🕒 Junho 26

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Tutor Me LA LLC

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📚 Educação

Education

A Tutor Me LA LLC é um provedor de serviços educacionais especializado em programas de tutoria personalizados que visam fomentar o desenvolvimento acadêmico e socioemocional dos estudantes. A empresa oferece instruções presenciais e virtuais adaptadas às necessidades dos distritos escolares, pais e tutores. Com uma abordagem baseada em pesquisas, a Tutor Me Education enfatiza o ensino de alta qualidade, a personalização baseada em dados e a integração com o currículo escolar para melhorar os resultados de aprendizagem. Eles atendem a educação K-12 em todas as disciplinas, oferecendo tutoria intensiva, desenvolvimento profissional para pais e apoio para necessidades de educação especial. Seus serviços são confiáveis por mais de 150 distritos escolares, oferecendo mais de um milhão de horas de tutoria ao vivo anualmente.

Descrição

• Coordinate the daily operations of virtual tutoring programs from enrollment through completion. • Manage instructor and student schedules to maximize attendance, efficiency, and program utilization. • Monitor live tutoring sessions to ensure quality, attendance, and operational excellence. • Track student academic progress and identify opportunities for additional support. • Ensure accurate execution of academic programs, operational initiatives, and company standards. • Maintain detailed, accurate records across operational systems. • Deliver exceptional service and support to students, parents, and families. • Build trusted relationships through proactive communication and timely follow-up. • Resolve scheduling challenges and customer concerns with professionalism and empathy. • Conduct regular progress conferences with partner program directors, reviewing student outcomes, adjusting academic plans, and supporting enrollment renewals. • Serve as a knowledgeable and dependable point of contact throughout the student journey. • Support Regional Operations through administrative coordination, scheduling, reporting, and data management. • Manage multiple priorities while consistently meeting deadlines and service standards. • Maintain compliance with company policies, operational procedures, and applicable regulations. • Identify opportunities to improve processes, efficiency, and customer experience. • Collaborate effectively with remote teammates, instructors, and school district partners. • Contribute to special projects and operational initiatives as business needs evolve. • Take ownership of assigned responsibilities and continuously seek ways to improve program outcomes.

🎯 Requisitos

• Bachelor's degree. • 2–4 years of experience in education operations, customer success, program coordination, academic services, or a similar operational role. • Experience working successfully in a remote or virtual work environment. • Excellent written and verbal English communication skills. • Strong organizational skills with exceptional attention to detail. • Demonstrated ability to manage multiple priorities in a fast-paced environment. • Strong problem-solving and critical thinking skills. • Proven ability to build positive relationships with customers, families, and cross-functional teams. • Comfortable working independently while collaborating effectively across remote teams. • Highly adaptable with the ability to prioritize changing business needs. • Proficiency with Microsoft Office, Google Workspace, and cloud-based business applications. • Preferred Qualifications • Experience supporting K-12 education programs, tutoring organizations, or school districts. • Experience managing scheduling, workforce coordination, or educational operations. • Experience working with CRM, student information systems, or scheduling platforms. • Bilingual (English/Spanish) is a plus.

🏖️ Benefícios

• Fully Remote! • PTO • Etc.