Educational Support Specialist – Tutor Care Specialist

🕒 Abril 1

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🗣️🇺🇸🇬🇧 Inglês obrigatório

🗣️🇪🇸 Espanhol obrigatório

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Logo of Tutor Me LA LLC

Tutor Me LA LLC

201 - 500 funcionários

📚 Educação

Education

A Tutor Me LA LLC é um provedor de serviços educacionais especializado em programas de tutoria personalizados que visam fomentar o desenvolvimento acadêmico e socioemocional dos estudantes. A empresa oferece instruções presenciais e virtuais adaptadas às necessidades dos distritos escolares, pais e tutores. Com uma abordagem baseada em pesquisas, a Tutor Me Education enfatiza o ensino de alta qualidade, a personalização baseada em dados e a integração com o currículo escolar para melhorar os resultados de aprendizagem. Eles atendem a educação K-12 em todas as disciplinas, oferecendo tutoria intensiva, desenvolvimento profissional para pais e apoio para necessidades de educação especial. Seus serviços são confiáveis por mais de 150 distritos escolares, oferecendo mais de um milhão de horas de tutoria ao vivo anualmente.

Descrição

• This job is fully Remote! __**CLEAR and EXCELLENT English communication skills required (oral and written).**__ • Responsibilities** • - The Educational Support Specialist is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service • - Actively support Tutor Me Education Regional Operations • - Provide outstanding academic services to students and their families • - Operate seamlessly in a virtual operating environment • - Maintain Tutor Me Education operating standards including people, financial, and academic standards • - Ensure delivery of programs and initiatives for our students and school district partners • - Meet operational excellence standards • - Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers • - Manage class schedules to effectively staff sessions and meet company efficiency and usage targets • - Manage virtual tutoring sessions • - Monitor all students’ academic progress • - Help ensure flawless execution of programs and initiatives • - Manage your own time in compliance with company and regulatory requirements • - Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments • - Other responsibilities – as required by the business • - Relish building relationships with students and their families • - Dedicated to meeting the expectations and requirements of internal and external customers • - Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

🎯 Requisitos

• Qualifications • - Time management, planning, and prioritization • - Ability to organize and manage multiple responsibilities successfully • - Exhibits professional and approachable demeanor • - Ability to prioritize and focus on key objectives, which may change from month to month • - Effective communications both in virtual environments • - Proficient in using all communication media including in person, phone, and video • - Ability to build engagement and trust in virtual relationships, whether with customers or with team members • - Works Well With Others • - Learning agility – able to adapt to changes in work environment by changing behaviors as required • - Able to acquire new skills as required • - Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) • - Ability to manage remote teachers • - Ability to work independently • - High tolerance for ambiguity • - Bachelor’s Degree required • - 2-3 years progressive career growth • - Experience working in a virtual operations and team environment • - Bilingual in English and Spanish beneficial • - Proficient in Microsoft Office and Google applications

🏖️ Benefícios

• Fully Remote! • PTO • Etc.

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