Client Solutions Director

🕒 Outubro 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Two Chairs

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏥 Saúde

⚕️ Seguro de Saúde

💰 $23.000.000 Series B em 2019-08

Consulting • Healthcare • Healthcare Insurance

A Two Chairs é uma empresa que oferece serviços de psicoterapia com foco em combinar os clientes com o terapeuta certo para construir uma forte aliança terapêutica. Atualmente atendendo na Califórnia, Flórida e Washington, a Two Chairs fornece terapia individual por meio de uma combinação de sessões virtuais e presenciais. A empresa enfatiza a importância da relação cliente-terapeuta e oferece um processo de correspondência estruturado com especialistas licenciados para entender as necessidades e preferências únicas de cada cliente. Com uma equipe diversa de terapeutas representando mais de 90 áreas de especialização clínica, a Two Chairs está comprometida em fornecer cuidados de saúde mental personalizados.

Descrição

• Guide client and internal functional teams through health plan implementation from early sales cycle through initial launch • Partner on solutions initiatives across clients • Partner with Sales during late-stage deal cycles to scope technical and operational feasibility and present implementation capabilities to prospective payer executives • Define operational workflows, data integrations, and clinical referral pathways • Direct end-to-end implementation for large-scale enterprise health plan partners from contract negotiation to go-live • Identify bottlenecks, technical blockers, and regulatory constraints and drive mitigation strategies • Establish implementation governance, cross-functional alignment, and executive sponsor visibility • Lead post-launch transition to Account Management, monitor stabilization metrics, and identify expansion opportunities • Support cross-payer initiatives and strategic projects • Capture implementation learnings and improve process documentation and standardization • Build reusable implementation playbooks, toolkits, and standard operating procedures • Establish cross-functional partnerships, lead active implementations, and standardize project management structures • Deliver timely, in-scope health plan launches, expand partner integration pathways, and build scalable client solutions infrastructure

🎯 Requisitos

• Deep experience working to implement solutions with health plans • Demonstrated expertise in health plan operations, including eligibility integration, claims/billing workflows, utilization management, network operations, and compliance • Proven track record of managing highly complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization • Mastery of project management tools and methodologies • Strategic mindset able to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in fast-paced startup environments • Exceptional written, verbal, and visual communication skills • Comfort presenting to key stakeholders at major health plans and leading joint steering committees • Proficiency in translating complex data into strategic insights • Familiarity with Looker, Excel, SQL, and Google Sheets • Passion for mental health access and alignment with Two Chairs’ core values • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

🏖️ Benefícios

• Bonus based on growth and key objectives • Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave

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