Commercial Operations Portal Specialist

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $16 - $17 / hora

⏰ Tempo Integral

🟢 Júnior

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 17%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Ubique Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2001

📣 Marketing

👥 B2C

🛍️ Comércio Eletrônico

Marketing • B2C • eCommerce

A Ubique Group é um grupo de marcas e marketing que atua com marcas voltadas ao consumidor e mantém parcerias com elas. Seu site destaca um portfólio diversificado de marcas (como Flash e Emma + Oliver), além de uma parceria com Martha Stewart, e enfatiza suas capacidades, parcerias e oportunidades de carreira — indicando que a empresa atua no desenvolvimento de marcas, na prestação de serviços de marketing e criação e na operação de negócios direct-to-consumer.

Descrição

• Manage assigned commercial account vendor and marketplace portals throughout the day • Process and respond to vendor portal inquiries, cases, messages, and requests accurately and timely • Maintain accurate order, shipment, inventory, and related information within vendor portals • Monitor portal activity for orders, cancellations, modifications, backorders, shipment issues, and other exceptions • Ensure vendor-specific requirements, procedures, and service-level expectations are consistently followed • Research and resolve order and fulfillment issues originating through vendor portals • Coordinate with Sales, Customer Service, Warehouse, Purchasing, Transportation, and other internal teams to resolve operational issues • Own assigned issues and follow through to resolution or appropriate escalation • Monitor orders for potential delays or issues that could impact fulfillment, customers, vendors, or SLAs • Communicate order status, delays, backorders, shipment issues, and resolutions to vendors, customers, and internal stakeholders • Maintain accurate and detailed documentation in Salesforce and other applicable systems • Meet Commercial Operations productivity, accuracy, quality, case-aging, and service-level expectations • Identify recurring portal, order, or fulfillment issues and communicate trends and process improvement opportunities to leadership • Support Commercial Operations initiatives and provide order-entry assistance during month-end or staffing shortages • Perform other Commercial Operations responsibilities as needed while managing competing priorities

🎯 Requisitos

• 1–2 years of experience in customer service, order management, sales support, operations, e-commerce, marketplace management, or a related field • Experience working in a high-volume, detail-oriented environment with established productivity and quality expectations • Experience managing multiple priorities while consistently meeting deadlines and service-level expectations • Strong attention to detail and commitment to accuracy • Experience working with commercial account vendor, marketplace, or e-commerce portals preferred • Experience with Salesforce, CRM, ERP, order management, or similar business systems preferred • Strong analytical, problem-solving, research, and critical-thinking skills • Ability to interpret and follow vendor-specific requirements, processes, and procedures • Excellent written and verbal communication skills with the ability to manage customer and vendor expectations • Strong organizational and time-management skills with the ability to work independently, collaborate cross-functionally, and adapt to changing business needs • Prolonged periods of sitting and working on a computer • Must be able to lift 15 pounds at a time • Monday–Friday, 8 am–5 pm

🏖️ Benefícios

• Position is fully remote • Major medical, dental and vision coverage available with no waiting period • Free Employee Assistance Program • 401K with match • Employee discount—Receive Ubique Group products at company cost • On demand pay option available • 9 paid holidays plus 1 floating holiday per year • Up to 13 accrued PTO days per year

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