Support Engineer

🕒 Julho 30

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2024

💼 Consultoria

📦 Logística

📣 Marketing

💰 $30.000.000 Series A em 2025-05

Consulting • Logistics • Marketing

O Zuzeum Art Centre abriga a maior coleção privada de arte letã do mundo, apresentando uma variedade de exposições e eventos. Oferece um espaço envolvente para visitantes de todas as idades, incluindo famílias e grupos escolares, com atividades como visitas guiadas, workshops e performances culturais. Além disso, o centro possui um café e loja que apoiam produtos locais, criando uma atmosfera acolhedora para amantes da arte e a comunidade.

Descrição

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution. • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering. • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings. • Communicate clearly with customers and internal teams throughout the support process. • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions. • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster. • Share customer feedback and product insights with the Product team.

🎯 Requisitos

• 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role. • Strong troubleshooting instincts and the ability to investigate complex technical issues independently. • Good understanding of web applications, APIs, integrations, logs, and basic system behavior. • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work. • Excellent written and spoken English. • Customer-first mindset with strong ownership and follow-through. • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.