Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 29

🏄 California, Colorado, +11 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $85.000 - $100.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

UpGuard

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2012

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A UpGuard é uma plataforma abrangente de gestão de riscos de terceiros e de superfície de ataque. A empresa oferece soluções para gestão de riscos de fornecedores, incluindo recursos como avaliações de risco automatizadas, classificações de segurança e detecção de vazamento de dados. A plataforma da UpGuard integra IA para aprimorar questionários de segurança e fornece alertas em tempo real, garantindo monitoramento contínuo e visibilidade completa das posturas de segurança. Seus serviços são utilizados por indústrias como serviços financeiros, tecnologia e saúde para proteger dados dos clientes e otimizar o processo de gestão de confiança com ferramentas avançadas de cibersegurança.

Descrição

• You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities. • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.

🎯 Requisitos

• 2+ years' experience in customer success, project management or account management. • An understanding of cyber risk management or risk management frameworks. • Experience with supporting and building customer relationships in a scalable manner. • Ability to cover a book of business with on Eastern Time or Pacific Time. • Highly organized with the ability to update existing documentation and document new processes. • High-level of proficiency in the English language, both written and spoken. • The ability to work cross functionally with many internal groups and be a team player. • Curious and willing to learn.

🏖️ Benefícios

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. • 18 weeks paid Parental Leave: Irrespective of parenting role • Personal Leave Allowance: This includes sick & carer’s leave • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance • Top-spec hardware: All team members will be provided with top-spec laptops for their role • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work • Health Insurance: Health, dental, and vision insurance