Vice President of Operations – Professional Services

🕒 Setembro 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $170.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Urrly

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

Urrly é uma agência de recrutamento em saúde que combina a expertise de recrutadores do setor, cientistas de dados e agentes de IA para ajudar inovadores em saúde a garantir talentos excepcionais com rapidez e a custos acessíveis. Especializada em Recruitment-as-a-Service (RaaS) e Recruitment Process Outsourcing (RPO), a Urrly otimiza a contratação para empresas de saúde nos EUA, reduzindo significativamente os indicadores de time-to-fill e cost-per-hire. A empresa utiliza tecnologia de IA para automatizar tarefas administrativas e conectar clientes a candidatos de alto nível, oferecendo uma alternativa econômica às agências de recrutamento tradicionais. Os serviços da Urrly atendem organizações de saúde visionárias que buscam aprimorar seus processos de aquisição de talentos.

Descrição

• Lead and develop the Delivery/PMO leader and Capability Leads across approximately 40 consultants, project managers, and specialists • Own the delivery operating system, including capacity, staffing, utilization, hours billed, budgets, contract achievement, scope discipline, quality, escalations, and portfolio margin • Build a trusted cadence for staffing, capacity, delivery reviews, escalations, resource allocation, and portfolio performance • Create visibility into profitability by project, capability, and person, and act on findings • Improve utilization, hours billed, budget and contract achievement, scope discipline, quality, and gross margin • Review scopes, budgets, schedules, staffing assumptions, pricing, and complex pursuits before commitments become delivery problems • Make final allocation, people, budget, and scope decisions when issues cannot be resolved at the leadership level • Replace recurring workarounds and individual heroics with repeatable practices that scale with revenue and headcount • Serve as executive sponsor for significant accounts and contribute senior operating judgment to client, CEO, and business-development conversations • Lead delivery-side integration of future acquisitions • Partner directly with the CEO on strategy, growth, and acquisition integration • Help shape pricing, staffing mix, investment and cost decisions, annual operating goals, new-business growth, net dollar retention, recurring-revenue mix, and productization of repeatable offerings • Establish delivery economics command, operating cadence, and decision rights in the first quarter • Improve leadership ownership, staffing and capacity review cadence, utilization, margin visibility, and reduce CEO intervention during the first year

🎯 Requisitos

• Substantial operating and leadership experience—often 7+ years—with accountability for teams, leaders, delivery quality, staffing, client outcomes, and financial results • Commercial fluency in utilization, capacity, hours billed, project budgets, scopes, contracts, pricing, gross margin, and staffing tradeoffs • Evidence of building, fixing, scaling, or materially improving a real operating environment with measurable results • Sound judgment under pressure and ability to make clear decisions with incomplete information • EQ to earn trust before driving hard changes and ownership mindset to stay hands-on while building scalable systems • Credibility with technical professionals and senior clients without needing to be the deepest technical expert • Learning speed, curiosity, and comfort exploring automation and AI to improve services economics • Project-based services contracts, scopes, budgets, pricing, and delivery economics experience helpful • Scaling or restructuring a services organization helpful • M&A integration experience helpful • Professional-services automation, PSA, resource-management, ERP, or delivery-operations platforms experience helpful • Public-sector contracting, GIS/geospatial, or technical consulting experience helpful • MBA or comparable graduate business training helpful • Bachelor's degree or equivalent professional or military experience expected; field of study is not a screen • Ability to work remotely within the United States • Willingness to undertake limited travel as needed • Full-time, exempt availability

🏖️ Benefícios

• Annual performance incentive may be offered, with a potential target of approximately $25,000; terms are not guaranteed • Equity or broader profit participation may become available as scope grows; not guaranteed on day one • Health coverage • Retirement-plan match • Limited travel as needed, especially early in the role