Senior Director, Digital Solutions Delivery

Vaga não está no LinkedIn

🕒 Julho 1

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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USALCO

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1980

🏭 Manufatura

💰 Private Equity Round em 2020-06

Manufacturing • Chemicals • Water Treatment

A USALCO é uma líder no campo da química de tratamento de água e efluentes, especializada em soluções inovadoras projetadas para fornecer água limpa tanto para consumo quanto para fins industriais. Com mais de 100 anos de experiência, a USALCO oferece uma linha abrangente de produtos à base de alumina, adaptados para diversas aplicações, incluindo tratamento de água municipal, tratamento de esgoto e processamento industrial. Seu compromisso com a excelência e sustentabilidade garante que permaneçam na vanguarda no atendimento à crescente demanda por água segura e limpa em todo os Estados Unidos.

Descrição

• Build and lead the customer delivery organization that turns Decision Blue® into a scalable, outcome-driven service model. • Responsible for customer implementation, onboarding, adoption, managed services, and measurable customer outcomes. • Design and lead onboarding programs, including implementation planning, stakeholder alignment, user training, and go-live readiness. • Establish customer health monitoring programs that track adoption and engagement. • Develop scalable support capabilities that balance service and practical expertise. • Create implementation standards, service quality controls, and delivery governance. • Build and lead customer success, implementation, support, and services delivery teams.

🎯 Requisitos

• 10+ years leading customer delivery, professional services, customer success, technical services, or implementation organizations. • Experience implementing SaaS, data, analytics, AI-enabled, or decision-support platforms in operational environments. • Demonstrated success building customer success, managed services, or professional services functions that create measurable customer value. • Experience creating repeatable implementation methodologies, service playbooks, customer health processes, and value-realization frameworks. • Ability to work credibly with operators, plant leadership, technical teams, commercial leaders, and executive stakeholders.

🏖️ Benefícios

• USALCO is an equal opportunity/affirmative action employer. • All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.