Partnership Support Engineer

🕒 Março 6

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Wheelhouse

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

☁️ SaaS

💸 Finanças

💰 $16.000.000 Series A em 2022-04

Hospitality • SaaS • Finance

Wheelhouse é uma plataforma abrangente projetada para operadores de hospitalidade em escala, oferecendo soluções avançadas e personalizáveis de precificação dinâmica. Permite aos usuários ajustar estratégias de precificação por meio de um mecanismo orientado por dados que acomoda diversos eventos, temporadas e condições de mercado. Wheelhouse fornece ferramentas para análises de desempenho, insights de mercado e controle detalhado de preços em várias listas de hospitalidade. Seu conjunto de produtos atende às necessidades de portfólios diversificados e em evolução, integrando-se com softwares existentes e oferecendo uma API para funcionalidade aprimorada. A Wheelhouse é projetada para otimizar a receita e o crescimento de negócios de hospitalidade modernos, disponível em diversos mercados mundialmente.

Descrição

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks. • Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary • Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes • Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context • Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues • Create reusable playbooks and runbooks for common integration failure modes • Improve monitoring, alerting, and observability for partner-facing systems • Support launches of new integrations, embedded deployments, or platform features • Serve as the primary technical liaison for select strategic partners • Identify systemic reliability risks and advocate for engineering improvements • Act as the voice of our partner ecosystem within engineering and product teams

🎯 Requisitos

• 2–4+ years of experience in a technical support, QA engineering, or software engineering or technical project management role. • Strong debugging skills across APIs, integrations, and web applications. • Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools. • Experience with SQL or ORMs (ideally Active Record) to interact with data • Familiarity with REST APIs, webhooks, and third-party integrations. • Experience working with external technical stakeholders • Comfort navigating ambiguity across multiple systems you do not control • Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines • Experience reading third-party documentation and diagnosing integration mismatches • Familiarity with SLAs, incident communication, and cross-company coordination • Familiarity with Datadog for analyzing metrics is a plus • Experience handling incidents involving external stakeholders • Comfort communicating during production issues or degraded service • Ability to reason about complex distributed systems and failure modes • Experience troubleshooting data synchronization or event-driven systems • Bonus: Experience supporting B2B SaaS integrations or developer platforms

🏖️ Benefícios

• Competitive salary, cash bonus potential and equity • Full medical, dental, and vision benefits for each US employee • Fidelity 401k available for each US employee • Unlimited PTO