Patient Liaison

🕒 2 dias atrás

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US Fertility

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🤝 B2B

🔬 Ciência

Healthcare • B2B • Science

A US Fertility é a maior rede de fertilidade liderada por médicos nos Estados Unidos, reunindo práticas de medicina reprodutiva para oferecer altos padrões clínicos e melhores taxas de gravidez. A organização fornece serviços de gestão de práticas e laboratórios para clínicas de fertilidade, opera uma Divisão de Pesquisa, administra um Fundo de Inovação para investir em empreendimentos iniciais relacionados à fertilidade, e apoia programas acadêmicos e treinamentos de médicos. A US Fertility faz parcerias com clínicas de propriedade de médicos em várias localidades para ampliar operações, melhorar os resultados dos pacientes e expandir o acesso ao cuidado reprodutivo.

Descrição

• Generate increased new patient appointments through over-the-phone prospective customer consultations and closing new business • Use a soft-sell and empathetic approach to convert prospective customers into satisfied customers • Respond to questions and explain the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors to ensure seamless transitions for prospective customers referred to medical diagnosis and treatment • Prepare and report metrics on inside sales results • Recommend process improvements and ways to increase sales to the leadership team • Maintain an accurate customer database tracking relevant program information and prospective-customer progress • Document unusual circumstances and conversations with potential customers in the database • Follow up with all prospective customers

🎯 Requisitos

• Bachelor’s degree preferred • Five years of customer service experience • At least two-three years of inside sales experience • Competency in active listening and relationship building • Ability to communicate with empathy, accurately, and concisely • Ability to build personal connections with callers facing emotional fertility challenges • Excellent interpersonal and telephone skills • Bilingual experience would be a plus • Ability to work in a self-directed manner • Ability to organize work tasks and information efficiently • Ability to monitor quality and effectiveness • Ability to collaborate within and across teams • Ability to execute timely and accurate follow-through • Working knowledge of healthcare services/fertility is a plus • Ability to work Monday through Friday, with a varying schedule between 8:00 AM and 6:00 PM Eastern Time

🏖️ Benefícios

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off • Paid holidays • Paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs