Vice President, Patient Services

🕒 Setembro 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

👻 Score fantasma 19%

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Valeris

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💊 Farmacêutico

🏥 Saúde

🤝 B2B

Pharmaceuticals • Healthcare • B2B

A Valeris é um parceiro totalmente integrado de comercialização em ciências da vida, formada pela fusão da PharmaCord e da Mercalis. A empresa oferece soluções abrangentes ao longo da cadeia de valor da saúde para ajudar as empresas de ciências da vida a levar produtos ao mercado e melhorar o acesso e a adesão dos pacientes. Valeris oferece dados e insights estratégicos, programas de suporte e acesso a pacientes e ferramentas de engajamento de prestadores de saúde, atendendo a mais de 500 clientes de ciências da vida e apoiando milhões de pacientes. Com sedes em Morrisville, Carolina do Norte, e Jeffersonville, Indiana, a Valeris se concentra em viabilizar a comercialização e serviços centrados no paciente para organizações farmacêuticas e de ciências da vida.

Descrição

• Provide executive leadership and operational oversight for HUB and patient affordability programs • Design and scale patient access and affordability solutions for biopharma clients • Define and execute the operational strategy across copay programs, patient affordability solutions, and patient support services • Serve as a senior strategic partner to clients • Identify opportunities involving technology integration, digital engagement, and patient insights • Collaborate on client onboarding, RFP responses, and program launches • Lead HUB operations including benefits verification, prior authorization, financial assistance, copay assistance, patient onboarding, adherence programs, and nursing/clinical support • Establish and monitor performance metrics, client SLAs, KPIs, and quality standards • Drive continuous improvement, efficiency, scalability, and patient satisfaction • Oversee copay assistance and patient affordability program design, implementation, and management • Partner with Technology and Analytics teams on data-driven decision-making and performance optimization • Lead senior directors and program managers responsible for operations and client execution • Build leadership pipelines and a culture of accountability, collaboration, and high performance • Oversee workforce planning, training, and talent development • Ensure compliance with client requirements, industry regulations, and company policies • Partner with Quality and Compliance teams on auditing, monitoring, and corrective actions • Manage operational budgets, staffing models, and resource allocation • Partner with Finance on program costs, margins, and scalability • Support strategic pricing and contract renewal discussions • Follow company values, training deadlines, and SOPs • Perform additional assigned tasks or projects

🎯 Requisitos

• Bachelor’s degree in Healthcare Administration, Business, or related field required • MBA, MHA, or related advanced degree preferred • 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services • Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment • Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process • Demonstrated experience managing client relationships at the executive level • Strong leadership, financial acumen, and operational management skills • Commitment to service excellence, innovation, and compliance integrity • Compliance knowledge involving HIPAA, FDA, OIG, and manufacturer guidelines • Prefer candidates who can type at least 35 words per minute with 97% accuracy • Ability or willingness to travel as needed • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefícios

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Up to 30% travel flexibility for QBRs, client meetings, or onsite meetings as needed