Principal Client Success Manager, Payer

🕒 4 dias atrás

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $113.254 - $164.785 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Veradigm®

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

⚕️ Seguro de Saúde

💰 $75.000.000 Post-IPO Debt - Veradigm em 2025-06

Healthcare • SaaS • Healthcare Insurance

Veradigm é uma empresa de tecnologia em saúde que oferece soluções clínicas, financeiras e de dados baseadas em nuvem para prestadores, pagadores e organizações de ciências da vida. Suas ofertas incluem registros eletrônicos de saúde, gestão de práticas, serviços de ciclo de receita, prescrição eletrônica, intercâmbio de dados e APIs, plataformas de dados e evidências do mundo real, análises para ajuste de qualidade e risco e ferramentas de engajamento do paciente — tudo entregue através de uma Rede Veradigm conectada para apoiar a prestação de cuidados, operações dos pagadores e pesquisa.

Descrição

• Serve as the primary strategic and operational advisor for Veradigm’s most complex, high-value, or high-risk client relationships • Develop trusted relationships with client executives and senior decision-makers • Lead complex, cross-functional collaboration among client stakeholders and Veradigm teams • Create and drive comprehensive client success plans with measurable outcomes, risks, dependencies, and executive accountability • Facilitate strategic roadmap planning and align solution investments and release plans with client priorities • Lead executive operational reviews and participate in Strategic Business Reviews • Provide consultative guidance on client growth plans, solution adoption, workflow optimization, and expansion opportunities • Maintain client health reporting through Client Health Dashboards and other required mechanisms • Identify emerging risks and systemic issues before they affect outcomes, revenue, compliance, or the client portfolio • Lead cross-functional resolution of critical escalations • Oversee complex Veradigm services initiatives, including progress, dependencies, risks, and outcomes • Advise on regulatory preparedness related to CMS requirements, risk adjustment, encounters, and claims submissions • Deliver client communications about regulatory changes, industry and Veradigm news, product releases, outages, and major incidents • Lead root cause analysis and influence sustainable corrective actions • Support complex financial and contractual matters, including concessions, terminations, unfunded requests, and accounts receivable issues • Lead client participation in Voice of the Customer programs, including KLAS and satisfaction surveys • Develop reference accounts by documenting and communicating client outcomes and success stories • Identify account trends and provide insights influencing product roadmap, service delivery, engagement strategy, and operational priorities • Establish Client Success best practices, scalable processes, tools, and engagement standards • Mentor Expert and other Client Success Managers • Lead strategic initiatives improving client outcomes and Client Success organizational effectiveness

🎯 Requisitos

• 10+ years of relevant experience in Client Success, account management, healthcare technology, payer operations, consulting, or a related field • 5+ years of experience at the Expert Client Success Manager level or equivalent experience managing highly complex, strategic client relationships • Demonstrated experience advising executive stakeholders and influencing decisions across client and internal leadership teams • Experience leading complex, cross-functional initiatives without direct authority • Strong payer or health plan industry experience • Working knowledge of risk adjustment, CMS requirements, encounters, claims submissions, and related payer operations • Proven ability to connect client objectives with measurable business, financial, operational, and regulatory outcomes • Strong analytical skills and experience using data to assess client health, identify trends, and guide decisions • Advanced problem-solving and root cause analysis capabilities • High attention to detail and ability to manage multiple strategic priorities • Proactive approach to identifying risks, resolving issues, and streamlining operational processes • Excellent executive communication, facilitation, negotiation, and relationship-management skills • Demonstrated ability to mentor others, establish best practices, and influence organizational improvements • Must be legally authorized to work in the United States or Canada • Visa sponsorship is not offered

🏖️ Benefícios

• Holidays • Vacation • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Retirement savings • Tools and flexibility to support professional development

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