Customer Success Engagement Manager

Vaga não está no LinkedIn

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 11%

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Viaduct

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 Series B em 2024-06

Consulting • Logistics • Manufacturing

A Viaduct é uma plataforma de IA projetada para ajudar fabricantes de equipamentos originais automotivos (OEMs), frotas e fornecedores a reduzir custos de qualidade e implementar estratégias de manutenção preditiva em larga escala. Ao processar mais de 100 bilhões de milhas monitoradas por meio de telemática e mais de 100 TB de dados mensalmente, a Viaduct permite que líderes de qualidade e manutenção minimizem despesas de garantia, prevejam a saúde dos veículos e aprimorem rotinas de manutenção preventiva. A plataforma fornece insights para identificar veículos de alto risco precocemente, auxiliando no serviço e manutenção antes que falhas na estrada ocorram. A Viaduct oferece vários planos de preços adaptados a diferentes necessidades de dados e tamanhos de equipe, apoiando soluções de análise escaláveis e personalizadas.

Descrição

• Lead and oversee customer engagements, consulting, and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs • Develop and maintain strong customer relationships and translate customer needs into actionable analytics solutions • Collaborate with product, engineering, and data science teams and provide expert guidance • Ensure analytics projects align with business value • Monitor project progress, manage risks, prioritize actions, and adhere to budgets and timelines • Present findings and recommendations to senior management and customers, communicating complex data insights and business value • Develop strategy and lead execution of customer engagement extensions and renewals • Stay current with data analytics trends and technologies and apply them to improve the software • Gather software requests from customers and prioritize the backlog with product teams • Translate business visions into realistic technical implementations and identify and pilot value-based use cases • Support AI solution implementations in the automotive domain from proof of concept into production • Lead pre-sales activities and support proofs of concept and customer engagement delivery • Own demo structure, components, environment, availability, and demo delivery to current and prospective customers • Attend, participate in, and lead on-site and virtual conferences and webinars • Follow security and privacy responsibilities, including policies, training, data protection, and incident reporting

🎯 Requisitos

• 7+ years of experience in data analytics, including at least 5 years in a leadership role • Proven track record managing and delivering large-scale analytics projects with diverse teams • Experience in customer-facing roles and ability to build and maintain strong customer relationships • Demonstrated ability to innovate and drive business growth through analytics • Ability to manage multiple projects simultaneously • Exceptional communication and presentation skills, including conveying complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and strategic thinking • Preferred: M.S. or Ph.D. in Data Science, Statistics, Computer Science, or related field • Preferred: 3+ years of experience working at a big-3 consulting firm • Preferred: Knowledge of machine learning algorithms and predictive modeling techniques • Preferred: Familiarity with Hadoop, Spark, AWS, or Azure • Preferred: Knowledge of manufacturing operations, supply chain, service operations, or quality management • Follow security and privacy policies and procedures • Follow Employee Handbook guidelines • Participate in new hire and annual security and privacy training • Treat data security and privacy as a primary job responsibility • Report discovered security incidents as bugs

🏖️ Benefícios

• 15% performance-based bonus (compensation is 85% fixed salary + 15% bonus) • Up to 100% work from home • Travel range of 0–50%

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