Strategic Account Manager, Public Sector

🕒 Outubro 5

🏛️ District of Columbia, Washington – Remoto

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⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Virtualitics

Virtualitics

51 - 200 funcionários

Fundada em 2016

🎖️ Defesa

🤖 Inteligência Artificial

☁️ SaaS

💰 $15.000.000 Debt Financing - Virtualitics em 2025-09

Defense • Artificial Intelligence • SaaS

A Virtualitics é uma empresa de software nativa de IA que fornece soluções de prontidão e suporte à decisão desenvolvidas especificamente para organizações de defesa. Seu produto principal, o Virtualitics Iris, combina IA generativa e agentes de prontidão de IA especializados para analisar dados de prontidão fragmentados e acelerar decisões em áreas de manutenção, material, pessoal, cadeia de suprimentos e modernização de missões. Desplegado nos serviços militares dos EUA e com origens de pesquisa ligadas ao Caltech e ao NASA JPL, a Virtualitics enfatiza IA operacional e ciente da missão fornecida como uma plataforma para reduzir o tempo de análise, prever falhas e produzir cursos de ação acionáveis para clientes de defesa.

Descrição

• Own the commercial and executive relationship, account strategy, expansion opportunities, and financial aspects of renewals and expansions for strategic accounts • Own the entire post-sale lifecycle of strategic accounts • Ensure customer retention, mitigate churn risk, and secure on-time contract renewals • Develop and execute account plans focused on customer health, value realization, and growth opportunities • Build and maintain multi-level relationships with end users, executive sponsors, contracting officers, senior government leaders, and C-level executives • Ensure customers achieve desired outcomes and realize the full value of the Virtualitics platform • Conduct executive business reviews, demonstrate value, review performance metrics, and align on future goals • Monitor account health and proactively address issues and customer churn risks • Serve as the primary internal voice of the customer • Liaise with Sales, Product, Engineering, and Delivery teams to support a seamless customer experience and inform the product roadmap • Identify and qualify expansion and upsell opportunities with Sales Account Executives • Manage and grow large, complex Federal accounts

🎯 Requisitos

• Secret clearance required, up to TS; or eligibility to obtain and hold clearance • 8–10+ years of experience in a customer-facing role such as Strategic Account Management or Federal Sales, focused on post-sales and renewals • Proven, demonstrable track record of achieving near-100% retention and renewal rates with large, strategic enterprise or government accounts • Deep experience managing complex Federal/DoD contracts and navigating government procurement and renewal processes • Ability to drive customer conversations around renewal paths, color of money, timelines, and risk mitigation • Exceptional interpersonal and communication skills with senior government leaders and C-level executives • Strategic mindset with strong problem-solving skills and ability to act as a trusted advisor • Familiarity with enterprise software, particularly AI/ML, data analytics, or business intelligence • Direct experience with AI, logistics, sustainment, and operational readiness solutions within the DoD preferred • Established reputation and network within DoD and Intelligence Community program and contracting circles preferred • Experience using Customer Success and CRM platforms preferred • Active security clearance preferred • Bachelor's degree in Business Administration, Management, or a related field preferred

🏖️ Benefícios

• Meaningful equity participation • Fully paid medical, dental, and vision coverage for you and your dependents • Unlimited PTO • Flexible work arrangements • Remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas

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