Lead Technical Support Engineer, Manufacturing Information Systems

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🕒 Agosto 27

🇲🇽 México – Remoto

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Vista

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1995

📣 Marketing

🛍️ Comércio Eletrônico

💰 $40.000.000 Venture Round em 2003-07

Marketing • eCommerce • Design/UX

A Vista é uma empresa que prioriza o trabalho remoto, dedicada a capacitar pequenas empresas, fornecendo serviços excepcionais nas áreas de tecnologia, design, marketing e atendimento ao cliente. Com uma força de trabalho global de mais de 6. 500 integrantes em 17 países, a Vista enfatiza a colaboração, a inclusividade e a sustentabilidade. Seu compromisso com a inovação permite que pequenas empresas prosperem, enquanto a cultura da empresa promove o crescimento pessoal e profissional de seus funcionários.

Descrição

• Provide technical leadership for customer and manufacturing site implementations • Lead deployment, configuration, testing, rollout, and stabilization of UI-based manufacturing applications • Guide Implementation Support Engineers in configuring workflows, operator UIs, business rules, integrations, user roles, permissions, and application settings • Serve as the highest technical escalation point for complex or high-risk implementation issues • Partner with Engineering on product defects • Establish and maintain implementation standards, patterns, and best practices • Partner with Manufacturing Operations, IT, Product, and Engineering to translate production requirements into effective solutions • Validate application functionality and troubleshoot configuration, deployment, and production issues • Monitor implementation milestones, identify risks, and ensure timely delivery • Develop and maintain implementation documentation, SOPs, configuration guides, and knowledge resources • Train end users and manufacturing supervisors on application functionality and best practices • Identify opportunities to improve implementation processes, application usability, and customer experience • Provide customer and manufacturing feedback to Product and Engineering for product enhancements

🎯 Requisitos

• 6+ years of experience in application implementation, technical support, software deployment, or systems engineering • Experience configuring enterprise or web-based applications • Understanding of client-server architecture and REST APIs • Familiarity with AWS cloud platform • Familiarity with version control tools such as Git • Basic knowledge of SQL for data validation and troubleshooting • Familiarity with Windows and Linux environments • Excellent communication and stakeholder management abilities • Ability to work with cross-functional technical and business teams • Willingness to travel to manufacturing sites as required • Bachelor's degree in Computer Science, Information Technology, Electronics, Industrial Engineering, or a related field (nice to have) • Experience with Manufacturing Systems, Factory Automation, or Industrial Software (nice to have) • Experience with Agile/Scrum methodologies (nice to have) • Experience using ticketing tools such as Jira or Zendesk (nice to have)

🏖️ Benefícios

• Remote-First operating model and culture • Flexibility to work from home • Collaboration spaces for team members to work physically together • Autonomy to define team roadmaps • Freedom to use programming languages and technologies that suit the team • Opportunity to make enterprise-level impact in a small, nimble environment • Inclusive culture of fairness, respect, and belonging