Technical Support Specialist

🕒 Abril 1

🏈 Alabama, Arizona, +31 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $25 - $30 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Vultr

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🤖 Inteligência Artificial

🤝 B2B

🔧 Hardware

🔥 Investimento no último ano

💰 $329.000.000 Debt Financing - Vultr em 2025-06

Artificial Intelligence • B2B • Hardware

A Vultr é um provedor global de infraestrutura em nuvem que oferece máquinas virtuais sob demanda, servidores bare-metal, instâncias aceleradas por GPU, bancos de dados gerenciados, armazenamento de objetos e em blocos, Kubernetes e serviços de rede. A plataforma enfatiza cargas de trabalho de IA e HPC com uma ampla seleção de GPUs AMD e NVIDIA, rede rápida e mais de 32 regiões de data centers, além de um marketplace de aplicativos implantáveis e APIs amigáveis para desenvolvedores. A Vultr tem como público-alvo desenvolvedores e empresas que buscam alternativas de computação e armazenamento em nuvem acessíveis, escaláveis e em conformidade com os regulamentos em relação aos hyperscalers.

Descrição

• Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels. • Act as a first responder to platform-level alerts and issues, assessing impact and initiating appropriate troubleshooting and escalation. • Troubleshoot technical issues by reviewing system data, logs, and platform behavior using established procedures and documentation. • Identify whether reported issues are related to customer configuration, product functionality, or platform-level events. • Coordinate with system administrators, engineering teams, network operations, and other internal stakeholders to support issue resolution. • Escalate incidents appropriately based on severity, service-level objectives, and established escalation frameworks. • Communicate with remote data center staff via phone to address and resolve operational issues. • Support the creation and ongoing maintenance of internal and customer-facing documentation, including knowledge base articles, product guides, and troubleshooting procedures. • Maintain professional and clear communication with both customers and internal teams, providing status updates and confirming resolution until the issue is fully closed.

🎯 Requisitos

• Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate • Experience with Linux Command Line • Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting • Strong customer service skills and the ability to communicate clearly in high-pressure situations • Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences. • Proficiency in the English language • Willingness and ability to learn new technologies and follow established processes in an entry-level technical role

🏖️ Benefícios

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription