Account Manager I – Black Credit Card

🕒 Ontem

🎰 Nevada – Remoto

🎰 Nevada – Remote

💵 $17 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

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Westlake Financial

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1988

💸 Finanças

💳 Fintech

👥 B2C

Finance • Fintech • B2C

A Westlake Financial é uma empresa de financiamento automotivo voltada para o consumidor que oferece empréstimos indiretos para veículos através de uma rede nacional de concessionárias. Oferece pré-qualificação online, gerenciamento de contas, processamento de pagamentos, monitoramento gratuito de pontuação de crédito e opções adicionais de empréstimos garantidos por meio de afiliadas para ajudar os clientes a financiar, refinanciar ou utilizar seu veículo como garantia. A empresa apoia as concessionárias com soluções de financiamento indireto e ferramentas digitais para simplificar o processo de compra de carros.

Descrição

• The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. • You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses. • Negotiate with customers to develop payment plans that fit their individual situations. • Meet and exceed daily and monthly goals while maintaining quality and compliance standards. • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies. • Collaborate with teammates and contribute to the department’s overall success. • Manage a high volume of calls efficiently and professionally in a fast-paced environment. • Use skip-tracing tools to locate customers or collateral when needed. • Reduce delinquency within your assigned queue and contribute to department-wide goals. • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

🎯 Requisitos

• Type at least 35 WPM with strong computer and data-entry skills. • Some experience in credit card collections or a related financial services role • Excellent communication and negotiation abilities with professional phone etiquette. • Flexible schedule – willing to work overtime and weekends when needed. • Able to multitask and stay organized in a fast-paced environment. • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA). • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications. • Team-oriented with a positive, dependable attitude. • 2+ years of experience in a collections environment preferred. • High school diploma or equivalent required.

🏖️ Benefícios

• Medical, Dental, and Vision benefits • Life Insurance and Long-term disability plans • Flexible Spending Account • 401K matching • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching • Wellness Programs • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) • Career Path Opportunities • Discounts on Parks, Museums, Movie Tickets, and Attractions • Employee Loan Assistance • Annual Flu Shot • Paid Vacations Days • Paid Sick days • Paid holidays • HGym (available in our Los Angeles, CA & Dallas,TX office) • Rental Car Discounts • Dell Member Purchase Program