Client Success Manager

🕒 Outubro 14

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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WiredScore

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🏠 Imobiliário

💼 Consultoria

🤝 B2B

💰 $15.000.000 Series B - WiredScore em 2022-06

Real Estate • Consulting • B2B

WiredScore é o padrão global para conectividade digital e tecnologia inteligente no ambiente construído. Oferece programas de certificação (WiredScore e SmartScore) e scorecards, avaliações e educação associados para ajudar proprietários, desenvolvedores e ocupantes a avaliar, melhorar e comunicar a conectividade interna e as capacidades de edifícios inteligentes em escritórios, residências, indústrias, hotéis, bairros e portfólios. WiredScore também gerencia uma rede de profissionais credenciados, publica pesquisas e recursos, e faz parcerias com grandes proprietários e desenvolvedores em todo o mundo; já certificou milhares de edifícios em mais de 40 países e foi adquirida pela Meter.

Descrição

• Own renewal outcomes across a client portfolio, driving retention through proactive engagement, strategic account management and clear articulation of value. • Identify and develop upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter connectivity infrastructure solutions. • Partner with Business Development and Meter teams to qualify and progress opportunities within existing client accounts. • Build strategic account plans supporting long-term retention, revenue growth and deeper client partnerships. • Develop and maintain multi-threaded relationships with commercial real estate owners, developers, asset managers and other stakeholders. • Advise clients on how digital connectivity, smart building technology and network infrastructure support commercial, leasing and tenant-experience objectives. • Lead renewal conversations, strategic business reviews and executive-level presentations. • Identify client risks, resolve challenges and ensure clients realise measurable value. • Build understanding of Meter's integrated networking infrastructure offering and identify relevant opportunities within existing accounts. • Engage clients in discovery-led conversations about connectivity challenges, building infrastructure and future requirements. • Collaborate with commercial and technical teams to connect client needs with appropriate solutions. • Translate technical concepts and product capabilities into commercially relevant narratives. • Work cross-functionally to deliver a consistent, high-quality client experience. • Maintain accurate account information, renewal forecasts and commercial opportunities in Salesforce. • Share market intelligence, client feedback and emerging opportunities.

🎯 Requisitos

• Proven experience in Client Success, Account Management or a comparable commercial, client-facing role. • Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure. • Understanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams. • Demonstrated experience owning renewals, client retention or revenue-linked account outcomes. • Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts. • Experience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion. • Excellent communication, presentation and relationship-management skills. • Exposure to enterprise networking, internet connectivity or technology solutions. • Experience leading strategic account reviews, QBRs and value-based commercial conversations. • Familiarity with Salesforce and structured account planning. • An interest in how technology and connectivity are transforming the built environment.

🏖️ Benefícios

• Enhanced parental leave • Health insurance, Life insurance, and income protection insurance • Statutory annual leave, public holidays, and office closure between Christmas and New Year • Flexible hybrid working & 1 Work From Anywhere week per quarter • Remote working budget to support your home office environment • Monthly internet stipend • Annual learning and development budget of $1000 USD

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