Client Success Lead

🕒 Setembro 27

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Wisdom

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

Wisdom é uma empresa que se especializa em serviços de faturamento odontológico. A empresa associa uma equipe dedicada de especialistas em faturamento a ferramentas personalizadas para apoiar consultórios odontológicos. Ao terceirizar as tarefas de faturamento, a Wisdom visa aliviar o estresse administrativo e melhorar a eficiência no processo de cobranças. A empresa foca em maximizar a receita para os consultórios odontológicos enquanto mantém uma experiência tranquila para os pacientes através de uma minuciosa conferência de sinistros, verificação de seguros e cobranças e faturamentos confiáveis para pacientes. A Wisdom tem ajudado com sucesso seus clientes a alcançar uma redução significativa em contas a receber e um aumento nas receitas de faturamento de seguros. A equipe da empresa inclui especialistas com ampla experiência em gerenciamento de consultórios odontológicos e otimização de faturamento.

Descrição

• Manage a portfolio of approximately 10 clients • Work insurance aging using payer, age, and dollar prioritization • Protect timely filing windows and address root causes of recurring denials • Own denials and appeals end to end, including reason codes, plan language, written appeals, and escalations • Serve as the primary point of contact for offices and payers • Run weekly client huddles and clearly communicate client status • Set performance metrics, report on a regular cadence, and identify slipping trends early • Partner with product and technology teams to build tools that reduce repetitive work • Advise offices on front-end insurance setup, eligibility, benefit verification, network status, frequencies, waiting periods, maximums, deductibles, treatment estimates, and financial conversations • Handle coding and documentation issues, including CDT coding, narratives, radiographs, periodontal charting, predeterminations, and preauthorizations • Validate clean claims, distinguish clearinghouse rejections from payer denials, manage attachments, submit claims daily, and follow payer timely filing rules • Manage denial patterns, appeals, payer escalations, state prompt-pay rules, and aging • Work with contracts, credentialing, fee schedules, PPO contracts, TPAs, tax IDs, NPIs, reporting, KPIs, HIPAA, and data security • Use dental practice management platforms, clearinghouses, payer portals, and reporting systems • Communicate with clients by phone and video, resolve problems directly, report risks with recommendations, and maintain professional follow-up correspondence • Participate in quality assurance and collaborate with a fully remote team

🎯 Requisitos

• At least 5 years of dental revenue cycle management experience, with deep hands-on insurance AR and aging management • Track record of carrying RCM work remotely without daily oversight • Deep knowledge of dental insurance plans, CDT coding, and payer behavior • Proficiency in at least 2 dental practice management platforms, including Dentrix, Eaglesoft, or Open Dental • Availability for a full 8-hour day, Monday through Friday, during standard business hours • Exclusive dedication to Wisdom; no second billing book, outside clients, or commitments to another employer • Working for a direct competitor or similar RCM company is not permitted • Private, quiet, professional workspace with reliable internet and confidential handling of patient information • Ability to conduct client calls on camera • Exceptional communication and follow-through • Genuine care for patient confidentiality and data security • Revenue Cycle Management assessment with a high score achieved • Willingness to complete a 45-minute one-way video interview, scenario-based conversation, and reference checks • Multi-office, group practice, or DSO experience is an advantage • Specialty billing experience in orthodontics, oral surgery, periodontics, or Medicaid is an advantage • Credentialing, fee schedule, or PPO contract experience is an advantage • AADOM membership, FAADOM designation, or other revenue cycle credentials are an advantage • Must be eligible to work in the United States without requiring sponsorship, as indicated by the application question

🏖️ Benefícios

• Healthcare coverage, including dental • Retirement plan • Paid time off and paid holidays • Company-provided computer and equipment • Full-time fixed salary W2 employment • Remote work arrangement • Room to grow • Supportive, fast-paced remote culture • Technology tools that reduce repetitive work

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