Customer Success Manager

🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $98.000 - $108.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 3%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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AORN

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1954

🏥 Saúde

🤝 Sem Fins Lucrativos

📚 Educação

Healthcare • Non-profit • Education

AORN é a Associação de Enfermeiros Registrados Perioperatórios, uma organização sem fins lucrativos de associação profissional que estabelece diretrizes baseadas em evidências para a prática perioperatória, fornece educação e treinamento contínuos para enfermeiros de centro cirúrgico e líderes cirúrgicos, e defende a cirurgia segura e o atendimento perioperatório de alta qualidade. A AORN organiza conferências, programas de aprendizado online, ferramentas de assinatura para instalações e oportunidades de parceria com fornecedores para apoiar os enfermeiros, as instalações e as empresas de dispositivos médicos na implementação de práticas perioperatórias padronizadas.

Descrição

• Support the AORN Industry team by strengthening relationships with industry partners and internal stakeholders • Advance adoption, retention, and growth of AORN educational solutions and industry offerings • Own customer onboarding, implementation follow-up, utilization monitoring, and ongoing customer engagement • Lead proactive quarterly business reviews with customers and partners • Drive renewal planning through timelines, account health indicators, stakeholder follow-up, and coordinated action plans • Identify at-risk accounts and lead outreach and escalation plans to improve retention • Maintain renewal forecasting, account status reporting, and a repeatable operating cadence • Partner with Industry Account Executives and Clinical Program Managers to secure renewal revenue and support expansion opportunities • Maintain knowledge of AORN Industry offerings, educational solutions, sponsorship opportunities, and related products • Build and maintain relationships with industry partners, facility customers, educators, executives, administrators, and purchasing decision makers • Coordinate with Account Executives, Marketing, Education, Nursing, Customer Service, Finance, Technology, Sales, and Clinical Program Managers • Use Salesforce, iMIS, Tableau, Definitive Healthcare, Excel, and other systems to maintain account records, manage renewals, monitor utilization, support forecasting, and provide reports • Gather partner and customer feedback to identify market needs, educational gaps, product opportunities, customer risks, and process improvements • Support development of partner-facing materials, renewal communications, implementation resources, and customer success tools • Participate in interdepartmental and intradepartmental initiatives, meetings, and projects • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree in Business Administration, Marketing, Communications, Health Care Administration, Education, or a related field, or equivalent combination of education and relevant experience • 6+ years of experience in customer success, account management, strategic partnerships, business development, sales support, or related relationship management responsibilities • Demonstrated ability to manage renewals, strengthen customer relationships, evaluate account needs, and support revenue retention and growth • Proficiency with Salesforce, Microsoft Excel, and other tools used to manage accounts, analyze data, prepare forecasts, and identify operational issues • Experience communicating professionally with customers, partners, executives, and internal stakeholders • Preferred: successful experience in consultative sales, strategic partnerships, sponsorship support, customer success, or account management with hospitals, surgery centers, health care companies, or associations • Preferred: understanding of the perioperative, surgical facility, medical device, health care education, or association environment • Preferred: knowledge of AORN, AORN Industry offerings, and educational solutions provided for the perioperative environment • Excellent customer service orientation, relationship management, and problem-solving skills • Ability to prioritize work, strategize independently, manage competing deadlines, and help customers and partners create comprehensive programs • Strong business acumen with the ability to identify customer needs, recommend solutions, and support revenue retention and growth • Ability to communicate effectively with personnel in operating room, surgical, health care, association, and industry partner environments regarding AORN products and services • Strong verbal and written communication, presentation, negotiation, and follow-up skills • Ability to demonstrate and hold others accountable for organizational values • Ability to work remotely using a computer, telephone, and Microsoft Teams daily • Ability to travel as needed • Equivalent combination of education and relevant experience accepted

🏖️ Benefícios

• Health insurance package options including HDHP and PPO plans • Dental and vision coverage • Flexible Spending Account (FSA) and Healthcare Savings Account (HSA) options • Employer-paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage • Voluntary life insurance options including critical illness and accident insurance • 401(k) plan with immediate vesting • Pet insurance • Udemy Learning • Paid time off • 10 paid holidays per year • Paid sick time • Paid parental leave • Free subscription to Calm • Up to 8 hours of paid volunteer time • Employee Assistance Programs • Staff Incentive Bonus • Remote work arrangement • Ability to travel as needed in support of department and Association initiatives

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