Regional Service Manager

🕒 Ontem

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Woodgrain

Woodgrain

1001 - 5000 funcionários

Fundada em 1954

🏭 Manufatura

🛒 Varejo

🏗️ Construção

Manufacturing • Retail • Construction

A Woodgrain é uma empresa familiar dedicada a gerar valor excepcional para seus clientes por meio do desenvolvimento de suas pessoas, produtos e processos. A empresa é especializada na fabricação e distribuição de uma ampla variedade de produtos de madeira, incluindo molduras, produtos de marcenaria, portas e janelas, produzidos com madeira de fontes sustentáveis. A Woodgrain gerencia toda a sua cadeia de suprimentos, desde a aquisição da madeira até a fabricação e distribuição, garantindo alta qualidade e eficiência na entrega. A empresa também prioriza a sustentabilidade, aproveitando mais de 99% de suas fibras de madeira e oferecendo produtos derivados, como forração para animais e pellets para aquecimento.

Descrição

• Lead, motivate, and manage a remote team of Area Managers and Field Service Representatives within an assigned service territory • Drive sales, manage inventory levels, and affect product presentation in high-volume big-box retail stores • Motivate Area Managers and Store Representatives to provide top-quality service • Travel regularly to stores with service representatives, Area Managers, Big Box Divisional Sales Managers, and Big Box District Managers • Serve as the primary point of contact for Big Box Regional Merchandise Managers • Develop relationships with Big Box District Managers in the territory • Monitor market trends related to pricing and new products and report changes to the National Service Manager • Ensure service initiatives follow written best practices • Visit store locations regularly to verify required service standards • Help schedule and participate in store- and regional-level training • Resolve store service challenges and keep appropriate personnel informed of field problems • Formally evaluate Area Manager performance quarterly • Hire and train Area Managers and assist with hiring Field Service Representatives • Directly supervise 5–7 Area Managers and indirectly supervise 60 Field Service Representatives • Work primarily 40 hours per week, Monday through Friday during the day; overtime based on territory demands • Complete regular overnight travel, typically two to three nights per week

🎯 Requisitos

• A Bachelor’s degree or technical undergraduate degree required and/or two to four years of management or supervisory experience • Exceptional oral and written communication skills • Intermediate Outlook skills • Ability to drive excellent results by adapting to changing situations while managing FSRs in person and remotely • Basic math, statistical, and analytical skills • Intermediate Excel skills • Ability to read, interpret, and execute written or oral instructions, including safety rules, standard operating and maintenance procedures, and diagrams • Proficiency in Microsoft Office and MS Office Suite • Advanced Excel skills • Ability to read and understand POGs and layouts • Ability to repeatedly lift and/or move up to 60 pounds for long periods • Ability to stand, walk, and use hands to finger, handle, or feel • Regular overnight travel required; expected travel time is 60–70% • Ability to work in a retail warehouse environment with forklifts, moving freight, and other mechanical hazards • Pre-employment background and drug screening required • Fitness for duty test may be required

🏖️ Benefícios

• Medical, dental, and life insurance • Health, dental, and vision insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • 401(k) with a Company Match • Group Term Life Insurance and AD&D • Employer Paid Long-Term & Short-Term Disability • Voluntary Supplemental Hospital and Accident Plans • Employee Assistance Program • 8 Company Paid Holidays & 1 Floating Holiday • Paid Time Off (PTO) • Hotels and meals covered during overnight travel • Mileage reimbursed • Supportive work environment • Lifetime career opportunities

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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