Account Manager

🕒 Março 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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WorkOS

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔌 API

🏢 Corporativo

🤝 B2B

💰 $80.000.000 Series B - WorkOS em 2022-05

API • Enterprise • B2B

A WorkOS é uma plataforma focada em desenvolvedores que oferece APIs, SDKs e ferramentas administrativas hospedadas para ajudar aplicações SaaS a se tornarem prontas para o mercado empresarial. Ela abstrai e normaliza integrações empresariais — incluindo Single Sign-On (SAML/OIDC), sincronização de diretórios SCIM/HRIS, autenticação multifator, controle de acesso baseado em funções, logs de auditoria e gerenciamento de chaves de criptografia — para que as equipes de engenharia possam adicionar rapidamente recursos empresariais com o mínimo de trabalho personalizado. A WorkOS tem como alvo empresas SaaS B2B que vendem para clientes empresariais, oferecendo documentação voltada para desenvolvedores, SDKs de exemplo e um Portal Administrativo hospedado para administradores de TI.

Descrição

• Provide a exceptional experience to your assigned accounts’ key stakeholders • Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion • Work closely with Sales and other user facing teams as part of a larger effort to support developers • Lead customer facing meetings independently and with product • Collaborate on the continued design of this support offering • Create user-facing content for long term solutions

🎯 Requisitos

• 5+ years experience in enterprise level client-facing work • Strong product sense and energized by the challenge of solving difficult user related problems • Strong written and verbal communication skills • Ability to lead complex integration conversations in a highly consultative and proactive manner • Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers • Familiarity with SQL and comfort building basic queries and modifying more complex ones • Strong technical troubleshooting skills and experience interfacing with technical teams • Adept client relationship management skills • Ability to engage in business-level and technical conversations at multiple levels of the organization • Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes • Strong organizational skills and self-starting mindset

🏖️ Benefícios

• Competitive pay • Substantial equity grants • Healthcare insurance (Medical, Dental and Vision) for you and your family • 401k matching • Wellness and fitness monthly allowances • PTO + paid holidays + unlimited sick leave • Autonomy and flexibility with remote work