Director, Commercial Success

🕒 Novembro 3

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🏄 California – Remoto

🏄 California – Remote

💵 $186.000 - $256.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Wrapbook

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

💰 $100.000.000 Series B em 2021-11

Consulting • Insurance • Logistics

Wrapbook é uma plataforma inteligente de folha de pagamento e contabilidade de produção criada por veteranos da indústria para o setor de entretenimento. Oferece um conjunto abrangente de serviços, incluindo integração rápida, gerenciamento de folha de pagamento, controle de custos, contabilidade de produção e relatórios em tempo real, tudo dentro de uma interface intuitiva. A plataforma foi projetada para conectar de forma eficiente produtores, contadores, elenco e equipe, permitindo que gerenciem as finanças da produção sem complicações. A Wrapbook também oferece serviços especializados em conformidade sindical, seguros e folha de pagamento como empregador de registro. A plataforma integra-se com ferramentas líderes de contabilidade e produção, tornando-se a escolha versátil para filmes de longa-metragem, séries de TV episódicas, comerciais e mais. Com investimento significativo da Bessemer Venture Partners, a Wrapbook está focada em acelerar a inovação em soluções de finanças e folha de pagamento de produção.

Descrição

• Own the Commercial Success function across Mid-Market and SMB • Set the Commercial Success vision and 12–18 month plan with targets for logo and revenue retention, net GPV growth, and NPS • Design the coverage model, including high-touch and scaled, signal-driven engagement • Own the capacity plan • Run quarterly operating plans with owners, milestones, and forecasts for renewals, retention, and GPV • Report performance to senior leadership through trends and risk signals • Own the AI strategy for Commercial Success and lead the AI-powered model for SMB and Mid-Market • Shape company and Client Ops decisions for commercial customers across Sales, Product, Operations, AI Ops, and Finance • Co-own the growth motion with Sales leadership from SMB signals to Mid-Market opportunities • Lead and directly manage CSMs • Set expectations, provide feedback, and hold team members accountable • Coach the team on strategic account planning, value conversations, renewal and expansion management, and executive engagement • Run the weekly operating rhythm for renewals, at-risk accounts, and expansion • Identify churn risk and ensure success plans are active • Own executive escalations for key commercial accounts • Convert escalation, NPS, and customer feedback into improvements • Use Claude daily, build agents, and teach the team to use AI tools efficiently • Represent Wrapbook in the Los Angeles commercial production community, at customer offices, on set, and at industry events • Build relationships with producers, executives, and commercial production decision makers

🎯 Requisitos

• 10+ years in customer success, account management, or payroll operations • 5+ years leading customer-facing teams • Experience owning a customer segment or function end to end, including setting strategy, building the annual plan, and making the case for investment • Deep knowledge of the commercial production payroll industry, including production companies and payroll services, union and non-union payroll, and producer and production accountant workflows • Track record of owning and improving retention, expansion, and NPS, with measurable results • Experience designing and leading high-touch and scaled or digital customer success motions, including the connecting coverage model • Hands-on coaching experience developing subject matter experts into well-rounded CSMs and future leaders • Hands-on AI fluency; daily use of Claude or similar tools, building skills, agents, or workflow apps, and leading AI-enabled team changes • Strong analytical skills with dashboards, health scores, and churn analysis • Credibility with customers and executives • Track record of presenting strategy to senior leadership • Ability to influence cross-functional leaders without direct authority • Must be based in the Los Angeles area • Ability to work in the United States; application asks whether legally authorized to work in the United States and whether sponsorship is required

🏖️ Benefícios

• Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD / $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD / $67.50 CAD towards Internet/Cell phone service • Competitive salary • Opportunity to work with creative problem solvers and make large impacts

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