Junior Client Success Manager

🕒 Maio 28

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Ylopo

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏠 Imobiliário

🤖 Inteligência Artificial

📣 Marketing

Real Estate • Artificial Intelligence • Marketing

A Ylopo é uma plataforma de marketing digital especializada em geração de leads impulsionada por IA, acompanhamento e gerenciamento de banco de dados, voltada para corretores de imóveis. A plataforma oferece ferramentas como Texto + Voz com IA, anúncios de vídeo dinâmicos, sites de marca e integração com CRM para ajudar os profissionais do mercado imobiliário a gerar e nutrir leads de forma eficiente. O conjunto de recursos da Ylopo visa trazer compradores e vendedores de volta aos sites personalizados e maximizar o sucesso dos clientes no fechamento de negócios. Ela também se integra perfeitamente com CRMs e oferece transparência no gasto do orçamento através do seu painel de controle Mission Control.

Descrição

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more • Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk • Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development • Act as an advocate for the client's needs • Speak confidently and professionally with clients • Work with the utmost urgency to work through client issues • Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

🎯 Requisitos

• Undergraduate degree preferred, preferably in business or communications • Previous experience in a support or customer service role • Professional manner • Consistent work habits and a strong work ethic • Strong organizational skills and attention to detail • Ability to multitask and work independently toward deadlines • Strong project coordination skills • Strong written and verbal communication skills, ability to work well in a small group setting • Positive demeanor, trustworthy character • Ability to take the initiative and see projects and tasks through to completion • Ability to understand and convey detailed information about our services and systems • Understanding of real estate and the real estate profession is a plus, but not necessary.

🏖️ Benefícios

• a commitment to personal development, • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth.